Restaurant reservations Part 2: Understanding cancellation policies and deadlines.
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Key Phrases
Ich habe eine Frage zu meiner Reservierung für Samstag.
I have a question about my reservation for Saturday.
Ich möchte die Stornierungsregeln besser verstehen.
I would like to understand the cancellation policy better.
Kann ich auch telefonisch absagen?
Can I also cancel by phone?
Skills You'll Learn
Asking polite questions about a reservation
Höfliche Fragen zu einer Reservierung stellen
Understanding cancellation deadlines and possible fees
Stornierungsfristen und mögliche Gebühren verstehen
Learning how to cancel by phone or message
Lernen, wie man telefonisch oder per Nachricht absagt
Lesson Roleplay
Imagine you are calling a restaurant or hotel in the evening to ask about your reservation for Saturday and to understand the cancellation policy, including deadlines and how to cancel.
Guten Abend, ich habe eine Frage zu meiner Reservierung für Samstag.
Good evening, I have a question about my reservation for Saturday.
Guten Abend, natürlich. Wie kann ich Ihnen helfen?
Good evening, of course. How can I help you?
Ich möchte die Stornierungsregeln besser verstehen.
I would like to better understand the cancellation policy.
Gerne. Eine Stornierung ist bis 24 Stunden vorher kostenlos.
Certainly. Cancellation is free up to 24 hours in advance.
Und wenn ich später absage?
And if I cancel later?
Lesson Vocabulary & Phrases
Guten Abend.
GOO-ten AH-bent
Good evening.
Eine Frage
EYE-nuh FRAH-guh
A question
Ich habe eine Frage.
ikh HAH-buh EYE-nuh FRAH-guh
I have a question.
Meiner Reservierung
MY-ner reh-zair-vee-ROONG
My reservation
💬 After [zu], [meine] becomes [meiner]. You see the same change with [deine] → [deiner] and [unsere] → [unserer].
See breakdown →Zu meiner Reservierung
tsoo MY-ner reh-zair-vee-ROONG
About my reservation
💬 [Zu] often means [about] with topics, not just [to] in a physical sense: [zu meiner Reservierung] = [about my reservation]. You can reuse it the same way in [eine Frage zu Ihrer Rechnung].
See breakdown →Samstag
ZAHMS-tahk
Saturday
Für Samstag
fyoor ZAHMS-tahk
For Saturday
Natürlich.
nah-TUER-likh
Of course.
Ihnen helfen
EE-nen HEL-fen
Help you
💬 [Ihnen] is the formal [you] after verbs like [helfen]: [ich helfe Ihnen]. With [du], it changes to [dir]: [ich helfe dir].
🇩🇪 This is standard polite service language in Germany and sounds natural in restaurants. Staff will usually use [Ihnen] and [Sie] with adult customers unless invited otherwise.
See breakdown →Learn this vocabulary list the easy way
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