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Scene illustrating a Italian-language restaurant reservations part 2 conversation

Key Phrases

Vorrei capire la politica di cancellazione.

I'd like to understand the cancellation policy.

Può cancellare senza costi fino a ventiquattro ore prima.

You can cancel free of charge up to twenty-four hours before.

Basta chiamarci almeno trenta minuti prima.

Just call us at least thirty minutes before.

Skills You'll Learn

Ask politely about a restaurant's cancellation policy.

Chiedere con cortesia la politica di cancellazione di un ristorante.

Understand cancellation deadlines and possible penalties.

Capire le scadenze di cancellazione e le eventuali penali.

Inform the restaurant about a delay and confirm a reservation.

Avvisare il ristorante di un ritardo e confermare una prenotazione.

Lesson Roleplay

Imagine you are calling an Italian restaurant to ask about the cancellation policy for a Saturday evening reservation for four people, including what happens if you cancel late or arrive delayed.

Buonasera, vorrei capire la politica di cancellazione per una prenotazione.

Good evening, I’d like to understand the cancellation policy for a reservation.

Certo, con piacere. Per quale giorno vorrebbe prenotare?

Certainly, with pleasure. For which day would you like to make a reservation?

Per sabato sera, per quattro persone.

For Saturday evening, for four people.

Va benissimo. Può cancellare senza costi fino a ventiquattro ore prima.

That’s fine. You can cancel free of charge up to twenty-four hours in advance.

E se cancello la mattina stessa?

And if I cancel that same morning?

Lesson Vocabulary & Phrases

🌆

Buonasera.

bwoh-nah-SEH-rah

Good evening.

See breakdown →
🙋‍♂️📖

Vorrei capire

voh-RAY kah-PEE-reh

I would like to understand

💬 [Vorrei] is a very useful softener: instead of a direct [voglio capire], it makes the request sound polite. You can reuse it with other verbs too: [vorrei sapere] "I'd like to know," [vorrei prenotare] "I'd like to book."

See breakdown →
❌📜

La politica di cancellazione

lah poh-LEE-tee-kah dee kahn-chel-lah-TSYOH-neh

The cancellation policy

💬 [Di] often means "of," so [politica di cancellazione] is literally "policy of cancellation." You'll see the same pattern in service language: [orario di apertura] "opening hours," [carta di credito] "credit card."

See breakdown →
🙋‍♂️📖❌📜

Vorrei capire la politica di cancellazione.

voh-RAY kah-PEE-reh lah poh-LEE-tee-kah dee kahn-chel-lah-TSYOH-neh

I'd like to understand the cancellation policy.

💬 [Vorrei] is the polite way to say what you want in places like restaurants or hotels. The same pattern works all the time: [vorrei capire], [vorrei sapere], [vorrei prenotare].

See breakdown →
📝

Per una prenotazione

pehr OO-nah preh-noh-tah-TSYOH-neh

For a reservation

See breakdown →

Certo

CHEHR-toh

Of course

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😊

Con piacere

kohn pyah-CHEH-reh

With pleasure

🇮🇹 [Con piacere] sounds warm and helpful, a bit more gracious than a plain [certo]. In hospitality settings, staff may use it to sound especially welcoming.

See breakdown →
✅😊

Certo, con piacere.

CHEHR-toh kohn pyah-CHEH-reh

Certainly, with pleasure.

🇮🇹 This is polite, friendly service language you might hear in a restaurant, hotel, or shop. It sounds more attentive than a bare [sì] or [certo].

See breakdown →
📅

Per quale giorno

pehr KWAH-leh JOR-noh

For which day

See breakdown →
🚀

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What Learners Are Saying

Spent the summer in Tuscany researching Italian cuisine. Being able to chat with nonnas at the market about recipes? Absolutely priceless.

Grace P., 34, Food Writer

Working on a project in Milan and needed professional Italian fast. The business scenarios gave me the confidence to present to clients within a month.

Daniel F., 45, Architect

Learning a language has never been as immediately impactful. Now I can charm the locals and navigate the food scene like a boss.

Alex M., 42, Software Engineer