
Restaurant reservations Part 2: Understanding cancellation policies and deadlines.
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Key Phrases
Vorrei capire la politica di cancellazione.
I'd like to understand the cancellation policy.
Può cancellare senza costi fino a ventiquattro ore prima.
You can cancel free of charge up to twenty-four hours before.
Basta chiamarci almeno trenta minuti prima.
Just call us at least thirty minutes before.
Skills You'll Learn
Ask politely about a restaurant's cancellation policy.
Chiedere con cortesia la politica di cancellazione di un ristorante.
Understand cancellation deadlines and possible penalties.
Capire le scadenze di cancellazione e le eventuali penali.
Inform the restaurant about a delay and confirm a reservation.
Avvisare il ristorante di un ritardo e confermare una prenotazione.
Lesson Roleplay
Imagine you are calling an Italian restaurant to ask about the cancellation policy for a Saturday evening reservation for four people, including what happens if you cancel late or arrive delayed.
Buonasera, vorrei capire la politica di cancellazione per una prenotazione.
Good evening, I’d like to understand the cancellation policy for a reservation.
Certo, con piacere. Per quale giorno vorrebbe prenotare?
Certainly, with pleasure. For which day would you like to make a reservation?
Per sabato sera, per quattro persone.
For Saturday evening, for four people.
Va benissimo. Può cancellare senza costi fino a ventiquattro ore prima.
That’s fine. You can cancel free of charge up to twenty-four hours in advance.
E se cancello la mattina stessa?
And if I cancel that same morning?
Lesson Vocabulary & Phrases
Buonasera.
bwoh-nah-SEH-rah
Good evening.
Vorrei capire
voh-RAY kah-PEE-reh
I would like to understand
💬 [Vorrei] is a very useful softener: instead of a direct [voglio capire], it makes the request sound polite. You can reuse it with other verbs too: [vorrei sapere] "I'd like to know," [vorrei prenotare] "I'd like to book."
See breakdown →La politica di cancellazione
lah poh-LEE-tee-kah dee kahn-chel-lah-TSYOH-neh
The cancellation policy
💬 [Di] often means "of," so [politica di cancellazione] is literally "policy of cancellation." You'll see the same pattern in service language: [orario di apertura] "opening hours," [carta di credito] "credit card."
See breakdown →Vorrei capire la politica di cancellazione.
voh-RAY kah-PEE-reh lah poh-LEE-tee-kah dee kahn-chel-lah-TSYOH-neh
I'd like to understand the cancellation policy.
💬 [Vorrei] is the polite way to say what you want in places like restaurants or hotels. The same pattern works all the time: [vorrei capire], [vorrei sapere], [vorrei prenotare].
See breakdown →Per una prenotazione
pehr OO-nah preh-noh-tah-TSYOH-neh
For a reservation
Certo
CHEHR-toh
Of course
Con piacere
kohn pyah-CHEH-reh
With pleasure
🇮🇹 [Con piacere] sounds warm and helpful, a bit more gracious than a plain [certo]. In hospitality settings, staff may use it to sound especially welcoming.
See breakdown →Certo, con piacere.
CHEHR-toh kohn pyah-CHEH-reh
Certainly, with pleasure.
🇮🇹 This is polite, friendly service language you might hear in a restaurant, hotel, or shop. It sounds more attentive than a bare [sì] or [certo].
See breakdown →Per quale giorno
pehr KWAH-leh JOR-noh
For which day
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