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How to Say ‘I'm very sorry.’ in Japanese

申し訳ありません。

moushiwake ari mase n

[moh-shee-WAH-keh ah-ree mah-seh n]

🇯🇵 In Japan: This is a much more formal apology than すみません. It's what a driver or staff member says to a customer when the mistake is clearly theirs.

Phrase Breakdown

申し訳

moushiwake

[moh-shee-WAH-keh]

excuse; apology

Formal word for an excuse; used in very polite apologies.

Example

申し訳ありません。

I'm very sorry.

ありません。

ari mase n

there is none

Together with the first half, it means 'there is no excuse', which is a very formal 'I'm sorry'. The final 'n' is soft.

Example

時間がありません。

There is no time.

Words in this phrase

あり

ari

[ah-ree]

exist; have

From ある, meaning something exists or there is/are.

Example

質問があり ます。

I have a question.

ませ

mase

[mah-seh]

polite negative (part of ません)

「ませ」 is part of 「ません」, the polite negative form.

Example

はいていません。

I haven’t vomited.

ん

n

[n]

negative ending

The final sound completing the negative polite form.

Example

一人は魚が食べられません。

One person cannot eat fish.

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