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How to Say ‘Sorry to keep you waiting.’ in Japanese

お待たせしました。

o mata se shi mashi ta

[oh mah-tah seh shee mah-shee tah]

🇯🇵 In Japan: People say this even after a short wait, whether staff are bringing your order or a friend is returning to the table. It's a polite reflex rather than a real apology.

Phrase Breakdown

お

o

[oh]

honorific prefix

お adds politeness to certain words and expressions.

Example

チケットを二枚お願いします。

Two tickets, please.

待た

mata

[mah-tah]

kept waiting

Part of 待たせる, meaning to make someone wait.

Example

長く待たせてすみません。

Sorry for making you wait a long time.

せ

se

[seh]

causative marker (part)

Part of the causative ending (〜せる) meaning “let/make (someone) do.”

Example

きょうは家で休ませます。

Today, I will let them rest at home.

し

shi

[shee]

do

し is the stem of する, meaning to do.

Example

予約しします。

I do the reservation.

まし

mashi

[mah-shee]

polite past stem

Part of the polite past ending in a verb phrase.

Example

昨日は多くのことを学びました。

I learned many things yesterday.

た

ta

[tah]

past tense ending

This ending completes the polite past tense form.

Example

空席がございまし た。

There were vacant seats.

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