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Scene illustrating a German-language telling my landlord the hot water is broken conversation

Key Phrases

Wir haben seit gestern kein warmes Wasser.

We haven't had any hot water since yesterday.

Geht es auch am Nachmittag?

Would the afternoon work too?

Ich melde mich heute noch.

I'll get back to you later today.

Skills You'll Learn

Reporting a problem over the phone

Ein Problem am Telefon melden

Asking about appointments and suggesting alternatives

Nach Terminen fragen und Alternativen vorschlagen

Politely ending a phone conversation

Ein Telefongespräch höflich beenden

Lesson Roleplay

Imagine you're at home and have had no hot water since yesterday. You call your landlady to ask her to send a plumber.

Guten Tag, Frau Krüger. Hier ist Emily Smith .

Good afternoon, Mrs. Krüger. This is Emily Smith.

Hallo, Ms. Smith . Was kann ich für Sie tun?

Hello, Ms. Smith. What can I do for you?

Wir haben seit gestern kein warmes Wasser.

We haven't had any hot water since yesterday.

Oh, das tut mir leid. Ich schicke Ihnen einen Klempner.

Oh, I'm sorry about that. I'll send you a plumber.

Danke. Wann kann er kommen?

Thank you. When can he come?

Lesson Vocabulary & Phrases

👋☀️

Guten Tag

GOO-ten tahk

Good day

🇩🇪 Guten Tag is the safe, polite greeting for a landlord or anyone you address as Sie. Around midday and afternoon it's the standard opener on the phone too.

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👩‍🦰

Frau Krüger

frow KRUE-ger

Mrs. Krüger

🇩🇪 Germans address landlords by Frau or Herr plus surname, never by first name unless invited. Leaving off the surname sounds abrupt.

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☀️👋👩‍🦰

Guten Tag, Frau Krüger.

GOO-ten tahk frow KRUE-ger

Good afternoon, Mrs. Krüger.

🇩🇪 Guten Tag works from late morning until evening and is the safe, polite opener for calls to a landlord or office. Hallo would feel too casual here.

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👉🧑‍🦱

Hier ist Emily Smith .

heer ist

This is Emily Smith.

🇩🇪 Germans open phone calls by giving their full name straight away, often before saying anything else. Launching into your problem without it can feel abrupt.

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❓🤝

Was kann ich für Sie tun?

vas kahn ikh fyr zee toon

What can I do for you?

💬 With kann, the main action word goes to the very end: tun. Same in Was kann ich sagen? "What can I say?".

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📅⏳

Seit gestern

zyte GHEHS-tern

Since yesterday

💬 With seit, German stays in the present: geht seit gestern nicht is literally "doesn't work since yesterday". Same pattern: ich wohne seit Mai hier "I've lived here since May".

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♨️💧

Warmes Wasser

VAR-mes VAHS-ser

Hot water

💬 Germans say warmes Wasser for hot tap water. heißes Wasser "hot water" sounds like boiling or scalding.

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🚫🔥🚿📅

Wir haben seit gestern kein warmes Wasser.

veer hah-ben zyte GHEHS-tern kyne VAR-mes VAHS-ser

We haven't had any hot water since yesterday.

💬 German uses the present tense with seit where English says "have had": Ich wohne seit Mai hier "I've lived here since May". kein negates a noun directly, so kein warmes Wasser is literally "no hot water".

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🚀

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