
Getting through the Questura: Checking in for your appointment and showing your passport
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Key Phrases
Ho un appuntamento alle dieci.
I have an appointment at ten.
Il permesso di soggiorno
The residence permit
Dove devo aspettare?
Where should I wait?
Skills You'll Learn
Stating and referring to an appointment with a time
Fissare e indicare un appuntamento con l'orario
Presenting your documents (passport, residence permit) and your name
Presentare i propri documenti (passaporto, permesso di soggiorno) e il proprio nome
Asking where to wait and saying goodbye politely
Chiedere indicazioni su dove aspettare e congedarsi educatamente
Lesson Roleplay
Imagine you're at an immigration office in Italy for your residence permit appointment. You want to check in for your ten o'clock appointment.
Buongiorno. Ho un appuntamento alle dieci.
Good morning. I have an appointment at ten.
Buongiorno. Per il permesso di soggiorno? Come si chiama?
Good morning. For the residence permit? What's your name?
Sì. Mi chiamo Emily Smith .
Yes. My name is Emily Smith.
Un attimo... Sì, eccola. Il passaporto, per favore.
One moment... Yes, here you are. Your passport, please.
Certo, eccolo.
Of course, here it is.
Lesson Vocabulary & Phrases
Ho un appuntamento
oh oon ap-poon-tah-MEN-toh
I have an appointment
💬 Ho "I have" is spelled with an h that's never pronounced: (oh). The same silent h shows up in hai "you have" and ha "he/she has".
See breakdown →Alle dieci
AHL-leh DYEH-chee
At ten o'clock
💬 a "at" plus le "the" merges into alle. Italian says "at the ten" because it counts the hours. Swap the number: alle tre "at three", but all'una "at one".
See breakdown →Ho un appuntamento alle dieci.
oh oon ap-poon-tah-MEN-toh AHL-leh DYEH-chee
I have an appointment at ten.
🇮🇹 Lead with this at the front desk, often with your booking printout. Many Questura offices only see people with a prior booking.
See breakdown →Il permesso
eel pehr-MEHS-soh
The permit
Il permesso di soggiorno
eel pehr-MEHS-soh dee sohj-JOR-noh
The residence permit
💬 Italian links two nouns with di "of": literally "the permit of stay". You can reuse it, as in il permesso di lavoro "the work permit".
🇮🇹 Everyone calls it il permesso for short. Applying for it or renewing it is the main reason most foreigners end up at the Questura.
See breakdown →Come si chiama?
KOH-meh see KYAH-mah
What's your name?
💬 Literally "how do you call yourself?". Your answer reuses the same verb: Mi chiamo....
See breakdown →Mi chiamo Emily Smith .
mee KYAH-moh
My name is Emily Smith.
🇮🇹 In official settings, staff often call people by surname first. Say both names clearly, or spell them, so they match your documents.
See breakdown →Un attimo...
oon AHT-tee-moh
One moment...
Sì, eccola.
see EK-koh-lah
Yes, here you are.
💬 ecco "here" picks up an "it" on the end that matches the thing you're handing over. Use eccola for a feminine thing, like la ricevuta "the receipt", and eccolo for a masculine one, like il passaporto.
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