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Scene illustrating a Italian-language getting through the questura conversation
Lesson

Getting through the Questura: Checking in for your appointment and showing your passport

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Key Phrases

Ho un appuntamento alle dieci.

I have an appointment at ten.

Il permesso di soggiorno

The residence permit

Dove devo aspettare?

Where should I wait?

Skills You'll Learn

Stating and referring to an appointment with a time

Fissare e indicare un appuntamento con l'orario

Presenting your documents (passport, residence permit) and your name

Presentare i propri documenti (passaporto, permesso di soggiorno) e il proprio nome

Asking where to wait and saying goodbye politely

Chiedere indicazioni su dove aspettare e congedarsi educatamente

Lesson Roleplay

Imagine you're at an immigration office in Italy for your residence permit appointment. You want to check in for your ten o'clock appointment.

Buongiorno. Ho un appuntamento alle dieci.

Good morning. I have an appointment at ten.

Buongiorno. Per il permesso di soggiorno? Come si chiama?

Good morning. For the residence permit? What's your name?

Sì. Mi chiamo Emily Smith .

Yes. My name is Emily Smith.

Un attimo... Sì, eccola. Il passaporto, per favore.

One moment... Yes, here you are. Your passport, please.

Certo, eccolo.

Of course, here it is.

Lesson Vocabulary & Phrases

📅🙋

Ho un appuntamento

oh oon ap-poon-tah-MEN-toh

I have an appointment

💬 Ho "I have" is spelled with an h that's never pronounced: (oh). The same silent h shows up in hai "you have" and ha "he/she has".

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🕙

Alle dieci

AHL-leh DYEH-chee

At ten o'clock

💬 a "at" plus le "the" merges into alle. Italian says "at the ten" because it counts the hours. Swap the number: alle tre "at three", but all'una "at one".

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📅🙋🕙

Ho un appuntamento alle dieci.

oh oon ap-poon-tah-MEN-toh AHL-leh DYEH-chee

I have an appointment at ten.

🇮🇹 Lead with this at the front desk, often with your booking printout. Many Questura offices only see people with a prior booking.

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📜

Il permesso

eel pehr-MEHS-soh

The permit

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🏠📜

Il permesso di soggiorno

eel pehr-MEHS-soh dee sohj-JOR-noh

The residence permit

💬 Italian links two nouns with di "of": literally "the permit of stay". You can reuse it, as in il permesso di lavoro "the work permit".

🇮🇹 Everyone calls it il permesso for short. Applying for it or renewing it is the main reason most foreigners end up at the Questura.

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❓📛

Come si chiama?

KOH-meh see KYAH-mah

What's your name?

💬 Literally "how do you call yourself?". Your answer reuses the same verb: Mi chiamo....

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📛➡️

Mi chiamo Emily Smith .

mee KYAH-moh

My name is Emily Smith.

🇮🇹 In official settings, staff often call people by surname first. Say both names clearly, or spell them, so they match your documents.

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⏳

Un attimo...

oon AHT-tee-moh

One moment...

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✅🤲

Sì, eccola.

see EK-koh-lah

Yes, here you are.

💬 ecco "here" picks up an "it" on the end that matches the thing you're handing over. Use eccola for a feminine thing, like la ricevuta "the receipt", and eccolo for a masculine one, like il passaporto.

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🚀

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