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How to Say ‘I understand how you feel.’ in Japanese

お気持ちは分かります。

o kimochi wa wakari masu

[oh kee-moh-chee wah wah-kah-ree mahss]

🇯🇵 In Japan: This is a classic de-escalation phrase: it acknowledges your frustration without admitting fault yet. In Japan, service staff often start with empathy before checking details or offering a solution.

Phrase Breakdown

お気持ち

o kimochi

your feelings; your sentiments

Polite wording for 'feelings' or 'thoughts,' often used to show empathy.

Example

お気持ちはよく分かります。

I understand your feelings well.

Words in this phrase

o

[oh]

honorific prefix o-

A polite prefix that softens or elevates the noun it attaches to.

Example

お時間はありますか。

Do you have time?

気持ち

kimochi

[kee-moh-chee]

feelings; emotions

Refers to what someone feels emotionally.

Example

その気持ちは自然です。

Those feelings are natural.

は分かります

wa wakari masu

I understand

A polite way to say you understand what someone feels or means.

Example

その気持ちは分かります。

I understand that feeling.

Words in this phrase

wa

[wah]

topic marker

Marks the topic; pronounced 'wa' in this use.

Example

料金は高いです。

The fare is high.

分かり

wakari

[wah-kah-ree]

understand (stem)

The stem form used before polite endings, from the verb 'to understand.'

Example

状況が分かります。

I understand the situation.

ます

masu

[mahss]

polite verb ending

Makes the verb polite and present/future in tone.

Example

確認します。

I will check.

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