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How to Say ‘Sir, we've arrived.’ in Japanese

お客様、到着いたしました。

o kyaku sama touchaku itashi mashi ta

[oh kyah-koo sama TOH-chah-koo itashi mah-shee tah]

Phrase Breakdown

お客様、

o kyaku sama

Sir/Madam (customer),

A polite way to address the passenger. Pause briefly after it.

Example

お客様、お忘れ物はありませんか。

Sir/Madam, have you forgotten anything?

Words in this phrase

お

o

[oh]

honorific prefix

お adds politeness to certain words and expressions.

Example

チケットを二枚お願いします。

Two tickets, please.

客

kyaku

[kyah-koo]

customer; guest

The core noun meaning “customer/guest.” In service Japanese, often paired with お or 様.

Example

客への説明をわかりやすくします。

I make explanations to customers easy to understand.

様

sama

[sama]

honorific suffix

A suffix used to show respect, often for males.

Example

社長様はこちらです。

This way, Mr. President.

到着いたしました。

touchaku itashi mashi ta

we have arrived.

A humble, polite announcement of arrival. Pronounced 'touchaku itashimashita'.

Example

ホテルに到着いたしました。

We have arrived at the hotel.

Words in this phrase

到着

touchaku

[TOH-chah-koo]

arrival

Reaching a destination; seen on arrival boards.

Example

到着時間は午後三時です。

The arrival time is 3 p.m.

いたし

itashi

[itashi]

do (humble)

Humble form of 'to do'.

Example

すぐにいたします。

I'll do it immediately.

まし

mashi

[mah-shee]

polite past stem

Part of the polite past ending in a verb phrase.

Example

昨日は多くのことを学びました。

I learned many things yesterday.

た

ta

[tah]

past tense ending

This ending completes the polite past tense form.

Example

空席がございまし た。

There were vacant seats.

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