How to Say ‘Customer support’ in Japanese
お客様のサポート
o kyaku sama no sapooto
[oh kyah-koo sah-mah noh sah-poh-toh]
💬 Usage Tip: [お客様] is respectful “customer,” and [サポート] is a loanword. Together it’s “support for customers.”
🇯🇵 In Japan: Customer-facing roles in Japan emphasize politeness, speed, and “reading the situation” (空気を読む) to meet expectations.
Phrase Breakdown
お客様
o kyaku sama
customer / client (honorific)
Very polite way to say customer. Common in business Japanese.
お客様から問い合わせがありました。
We received an inquiry from a customer.
Words in this phrase
お
o
[oh]
honorific prefix (polite)
A polite prefix added to certain words to show respect. Here it makes 客 sound respectful as お客.
お客様の声を大切にします。
We value customers' feedback.
客
kyaku
[kyah-koo]
customer; guest (base word)
Means “customer/guest.” Usually used with politeness: お客 or お客様 in business.
客の立場で考えます。
I think from the customer’s perspective.
様
sama
[sah-mah]
Mr./Ms.; honored person (honorific)
Honorific suffix meaning “respected person.” With 客 it becomes お客様, a very polite “customer.”
様のご要望を確認します。
I will confirm your request.
の
no
[noh]
of (possessive/connecting particle)
Links nouns, like “A of B / B’s A.” お客様のサポート = “customer support.”
会社の方針に共感しました。
I sympathized with the company policy.
サポート
sapooto
[sah-poh-toh]
support; assistance
A loanword used in business for “support/assistance,” often in customer support or internal support roles.
サポート体制を強化したいです。
I want to strengthen the support system.
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