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How to Say ‘We do not offer it’ in Japanese

しておりません

shi te ori mase n

[shee teh oh-ree mah-seh n]

💬 Usage Tip: [しておりません] is a formal negative often used by businesses; in plain speech it would be closer to [していません]. You will hear this kind of wording in polite refusals from staff.

Phrase Breakdown

shi

[shee]

do

The stem of する, meaning to do. It begins the polite negative expression here.

Example

現在はサービスをしませんが、以前はしておりました。

We do not provide the service now, but we used to.

te

[teh]

-te form

The て form links verbs and is used here to connect to the polite auxiliary expression.

Example

丁寧に説明しておりませんでした。

We had not been explaining it politely.

おり

ori

[oh-ree]

be doing / humble polite form

From おる, a humble form of いる. In service language, it adds politeness.

Example

現在そのサービスは行っておりません。

We are currently not offering that service.

ませ

mase

[mah-seh]

polite negative ending part

Part of ません, the polite negative ending meaning not do / not be.

Example

本日は営業しておりません。

We are not open today.

n

[n]

negative ending

The final ん completes ません, making the expression politely negative.

Example

今は受け付けておりません。

We are not accepting it right now.

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