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Scene illustrating a Portuguese-language getting through aima conversation

Key Phrases

Desculpe, posso fazer uma pergunta?

Excuse me, may I ask a question?

Tem o número do processo?

Do you have the case number?

O seu pedido ainda está em análise.

Your application is still being reviewed.

Skills You'll Learn

How to politely ask for information at a public service office

Como pedir informações educadamente num serviço público

How to ask and answer about the status of an application or case

Como perguntar e responder sobre o estado de um pedido ou processo

How to ask how long something takes and understand estimated timeframes

Como perguntar quanto tempo demora algo e entender prazos estimados

Lesson Roleplay

Imagine you're at an immigration office in Portugal. You want to ask about the status of your residence application.

Bom dia. Desculpe, posso fazer uma pergunta?

Good morning. Excuse me, may I ask a question?

Bom dia. Diga, por favor.

Good morning. Go ahead, please.

Queria saber o estado do meu pedido de residência.

I'd like to know the status of my residence application.

Com certeza. Tem o número do processo?

Of course. Do you have the case number?

Sim, está aqui neste papel.

Yes, it's here on this paper.

Lesson Vocabulary & Phrases

🙋

Desculpe

des-koo-lpe

Excuse me

🇵🇹 The standard polite way to get a clerk's attention at a counter. It works much better than jumping straight into your question.

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❓🙋

Posso fazer uma pergunta?

POH-soo fah-ZEHR OO-muh pehr-GOON-tah

Can I ask a question?

💬 posso plus an action is a handy way to ask permission. For example, posso entrar? "can I come in?" or posso sentar-me? "can I sit down?"

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🙋❓

Desculpe, posso fazer uma pergunta?

des-koo-lpe POH-soo fah-ZEHR OO-muh pehr-GOON-tah

Excuse me, may I ask a question?

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🙏

Por favor

poor fah-VOR

Please

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➡️🙏

Diga, por favor.

DEE-gah poor fah-VOR

Go ahead, please.

🇵🇹 Literally "say". It's how Portuguese clerks and shop staff invite you to speak, and it's polite, not curt.

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🤔💭

Queria saber

kuh-REE-uh sah-BEHR

I'd like to know

💬 queria is literally "I wanted", but the Portuguese use it as the polite "I'd like". Reuse it with other actions, like queria marcar "I'd like to book".

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📝

O meu pedido

oo may-oo peh-DEE-doo

My application

💬 In Portugal, "my" normally takes o or a in front of it, as in o meu passaporte "my passport" and a minha morada "my address".

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🏠

Residência

reh-zee-DEN-syah

Residence

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📝🏠

O meu pedido de residência

oo may-oo peh-DEE-doo duh reh-zee-DEN-syah

My residence application

💬 Portuguese names the type of application with de after it, where English puts it before. For example, pedido de visto "visa application".

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🚀

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