
Making business phone calls: Giving your name and contact details
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Key Phrases
Queria falar com a doutora Ana Costa, por favor.
I'd like to speak to Ms Ana Costa, please.
Desculpe, pode repetir o apelido?
Sorry, could you repeat the surname?
Ela liga-lhe ainda hoje.
She'll call you later today.
Skills You'll Learn
Politely asking to speak to someone on the phone
Pedir para falar com alguém ao telefone de forma educada
Asking for information to be repeated
Pedir a repetição de uma informação
Giving and understanding phone numbers
Dar e perceber números de telefone
Lesson Roleplay
Imagine you're phoning a company called Silva & Sons in Portugal. You want to speak to Ms Ana Costa, but she's busy, so you leave a message.
Silva & Filhos, bom dia.
Silva & Sons, good morning.
Bom dia. Queria falar com a doutora Ana Costa, por favor.
Good morning. I'd like to speak to Ms Ana Costa, please.
Lamento, ela está numa reunião. Quer deixar recado?
I'm sorry, she's in a meeting. Would you like to leave a message?
Sim, por favor. Chamo-me Emily Smith .
Yes, please. My name is Emily Smith.
Desculpe, pode repetir o apelido?
Sorry, could you repeat your surname?
Lesson Vocabulary & Phrases
Silva & Filhos
SEEL-vah FEE-lyoosh
Silva & Sons
Bom dia.
bohng DEE-ah
Good morning.
🇵🇹 The standard way to open a business call until about lunchtime. After that, switch to Boa tarde "Good afternoon", even if it's still early afternoon.
See breakdown →Silva & Filhos, bom dia.
SEEL-vah FEE-lyoosh bohng DEE-ah
Silva & Sons, good morning.
🇵🇹 Portuguese businesses typically answer with the company name, then a greeting. Reply with bom dia before saying who you are, since jumping straight to your request can feel abrupt.
See breakdown →Queria falar com a doutora Ana Costa
kuh-REE-uh fah-LAR kohng uh doh-TOH-ruh AH-nah KOSH-tah
I'd like to speak to Dr. Ana Costa
💬 queria is literally "I wanted", but it's the standard polite way to ask for something. You can swap in other requests: queria marcar uma reunião "I'd like to book a meeting".
See breakdown →Por favor
poor fah-VOR
Please
Queria falar com a doutora Ana Costa, por favor.
kuh-REE-uh fah-LAR kohng uh doh-TOH-ruh AH-nah KOSH-tah poor fah-VOR
I'd like to speak to Ms Ana Costa, please.
🇵🇹 In Portugal, doutora and doutor are used for anyone with a university degree, not just medical doctors. If you're unsure, using it for a professional sounds respectful, never odd.
See breakdown →Lamento
lah-MEN-too
I'm sorry
💬 Lamento is for breaking unwelcome news, like "I'm afraid". For your own small slip, use desculpe instead.
See breakdown →Ela está numa reunião
EH-lah shtah NOO-mah hee-oo-nee-OWN
She's in a meeting
💬 em + uma merges into numa. Likewise, em + um becomes num: num escritório "in an office".
See breakdown →Lamento, ela está numa reunião.
lah-MEN-too EH-lah shtah NOO-mah hee-oo-nee-OWN
I'm sorry, she's in a meeting.
💬 numa is em "in" plus uma "a" merged together, and this always happens. Likewise num escritório "in an office".
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