
Making business phone calls: Scheduling a meeting over the phone
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Key Phrases
Queria marcar uma reunião.
I'd like to schedule a meeting.
Pode ser na terça-feira de manhã?
Can it be on Tuesday morning?
Muito obrigado pela ajuda.
Thank you very much for your help.
Skills You'll Learn
Scheduling a meeting and suggesting or declining dates and times
Marcar uma reunião e sugerir ou recusar datas e horas
Asking and stating a name and the location of a meeting
Perguntar e dizer o nome e o local de um encontro
Thanking someone and saying goodbye politely
Agradecer e despedir-se educadamente
Lesson Roleplay
Imagine you're calling a company in Lisbon for work. You want to set up a meeting with Mr. Costa at their office.
Lusotec, bom dia. Em que posso ajudar?
Lusotec, good morning. How can I help you?
Bom dia. Queria marcar uma reunião com o Dr. Costa, por favor.
Good morning. I'd like to schedule a meeting with Mr. Costa, please.
Com certeza. Qual é o seu nome, por favor?
Certainly. What is your name, please?
Chamo-me Emily Smith , da empresa Atlantic.
My name is Emily Smith, from the company Atlantic.
Obrigada, Ms. Smith . Pode ser na terça-feira de manhã?
Thank you, Ms. Smith. Would Tuesday morning work?
Lesson Vocabulary & Phrases
Bom dia.
bohng DEE-ah
Good morning.
🇵🇹 The standard way to open a business call until about lunchtime. After that, switch to Boa tarde "Good afternoon", even if it's still early afternoon.
See breakdown →Em que posso ajudar?
ehm keh POH-soo uh-zhoo-DAR
How can I help you?
💬 Word for word this is "in what can I help?" Portuguese uses em que where English says "how" in this offer of help.
🇵🇹 This is the standard way a receptionist answers a business line, often right after the company name.
See breakdown →Marcar
mar-KAR
To schedule
💬 marcar is the go-to verb for booking any appointment, not just meetings. Swap in what you need: marcar uma consulta "book a doctor's appointment", marcar uma mesa "book a table".
See breakdown →Uma reunião
OO-muh hee-oo-nee-OWN
A meeting
💬 ão is a nasal sound, like saying "ow" through your nose: (hay-oo-nee-OW). The unstressed e almost disappears, so it often sounds closer to (hyoo-nee-OW).
See breakdown →Queria marcar uma reunião.
kuh-REE-uh mar-KAR OO-muh hee-oo-nee-OWN
I'd like to schedule a meeting.
💬 Queria literally means "I wanted", but here it softens a request into "I'd like". It works for any polite ask: Queria falar com o Dr. Silva "I'd like to speak with Dr. Silva".
🇵🇹 This is the natural, polite way to state your purpose on a business call. The blunter Quero "I want" can come across as demanding to a receptionist or secretary.
See breakdown →Com certeza.
kohng ser-TAY-zuh
Certainly.
Qual é o seu nome?
kwahl eh oo say-oo NOH-meh
What's your name?
💬 Use qual "which", not o que "what", when asking for a name, number or address: Qual é o seu número?
See breakdown →Por favor
poor fah-VOR
Please
Qual é o seu nome, por favor?
kwahl eh oo say-oo NOH-meh poor fah-VOR
What is your name, please?
🇵🇹 o seu is the polite "your" a receptionist uses with callers. Expect it from anyone you don't know personally.
See breakdown →Learn this vocabulary list the easy way
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