
Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.
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Key Phrases
Até quando é que posso desmarcar sem pagar nada?
Up to when can I cancel without paying anything?
Com quarenta e oito horas de antecedência
Forty-eight hours in advance
Também perco o sinal?
Do I lose the deposit too?
Skills You'll Learn
Asking about cancellation policies and deadlines
Perguntar sobre políticas de cancelamento e prazos
Understanding booking conditions and deposit payments
Compreender condições de reserva e pagamento de sinal
Saying goodbye politely in a phone call
Despedir-se educadamente numa chamada telefónica
Lesson Roleplay
Imagine you're calling a restaurant in Portugal about your group booking for Saturday. You want to ask about their cancellation policy.
Restaurante O Pátio, boa tarde, em que posso ajudar?
O Pátio Restaurant, good afternoon, how can I help you?
Boa tarde. Tenho uma reserva para sábado à noite, para dez pessoas, em nome de Smith .
Good afternoon. I have a reservation for Saturday evening, for ten people, under the name Smith.
Sim, já estou a ver, sábado às oito e meia. Diga, faz favor.
Yes, I can see it here, Saturday at half past eight. Go ahead, please.
Queria só perceber a vossa política de cancelamento. Até quando é que posso desmarcar sem pagar nada?
I'd just like to understand your cancellation policy. Up to when can I cancel without paying anything?
Para grupos acima de oito pessoas, o cancelamento tem de ser feito com quarenta e oito horas de antecedência.
For groups of more than eight people, cancellations have to be made forty-eight hours in advance.
Lesson Vocabulary & Phrases
Em que posso ajudar?
ehm keh poh-soo uh-zhoo-DAR
How can I help you?
🇵🇹 This is the standard way staff answer the phone or greet you at the door. Reply directly with what you want, with no need for small talk first.
See breakdown →Em nome de
ehm NOH-meh duh
Under the name
🇵🇹 Expect to hear Em nome de quem? "In whose name?" when booking. Answer with just your surname, and be ready to spell it.
See breakdown →Sim
seeng
Yes
Já estou a ver
zhah eesh-TOH ah vehr
I can see it now
💬 In Portugal, estar a + a verb describes something happening right now: estou a comer "I'm eating". Brazilians say estou vendo instead.
See breakdown →Sábado
SAH-bah-doo
Saturday
Às oito e meia
ash OY-too ee MAY-uh
At half past eight
💬 Às is a "at" + as "the", because hours are treated as plural feminine. For one o'clock it becomes à uma.
See breakdown →Sim, já estou a ver, sábado às oito e meia.
seem zhah eesh-TOH ah vehr SAH-bah-doo ash OY-too ee MAY-uh
Yes, I can see it here, Saturday at half past eight.
💬 a "at" + as "the" merges into às before clock times: às nove "at nine". Use à for one o'clock: à uma.
See breakdown →Diga, faz favor.
DEE-gah fahz fah-VOHR
Go ahead, please.
🇵🇹 This is how staff in Portugal often answer once you've said hello on the phone. It's polite and means they're ready for your request. Faz favor is a very Portuguese way to say please.
See breakdown →A vossa política
ah VOH-sah poo-LEE-tee-kah
Your policy
💬 vossa is "your" when speaking to a group or a business as a whole. It's the natural choice when asking about a restaurant's rules.
See breakdown →Learn this vocabulary list the easy way
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