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Scene illustrating a Traditional Chinese-language restaurant reservations part 2 (advanced) conversation
Lesson

Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.

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Key Phrases

包廂訂金是三千元。

bāo xiāng dìng jīn shì sān qiān yuán

The room deposit is 3,000 dollars.

三天前取消可以全額退還。

sān tiān qián qǔ xiāo kě yǐ quán é tuì hái

Cancelling three days before gets a full refund.

用餐前一天晚上九點前通知我們

yòng cān qián yī tiān wǎn shàng jiǔ diǎn qián tōng zhī wǒ men

Notify us by 9 pm the night before the meal

Skills You'll Learn

Asking about and understanding deposit and cancellation policies

詢問並了解包廂訂金與取消規定

xún wèn bìng liǎo jiě bāo xiāng dìng jīn yǔ qǔ xiāo guī dìng

Explaining the difference between changing guest numbers and cancelling

說明人數變動與取消的差異

shuō míng rén shù biàn dòng yǔ qǔ xiāo de chà yì

Requesting assistance to confirm reservation information

請求協助確認訂位資訊

qǐng qiú xié zhù què rèn dìng wèi zī xùn

Lesson Roleplay

Imagine you're calling a restaurant in Taiwan about your private room booking for Saturday. You want to ask about their cancellation policy.

您好,這裡是山海樓,請問有什麼需要為您服務的嗎?

nín hǎo zhè lǐ shì shān hǎi lóu qǐng wèn yǒu shén me xū yào wèi nín fú wù de ma

Hello, this is Shanhai Restaurant. How may I help you?

你好,我訂了這週六晚上十個人的包廂,想請問一下取消的規定。

nǐ hǎo wǒ dìng le zhè zhōu liù wǎn shàng shí gè rén de bāo xiāng xiǎng qǐng wèn yī xià qǔ xiāo de guī dìng

Hi, I booked a private room for ten this Saturday evening, and I'd like to ask about your cancellation policy.

好的,麻煩給我訂位的大名跟電話,我幫您查一下。

hǎo de má fán gěi wǒ dìng wèi de dà míng gēn diàn huà wǒ bāng nín chá yī xià

Sure. Could I have the name and phone number on the reservation? I'll look it up for you.

我姓史,電話是0912-345-678。

wǒ xìng shǐ diàn huà shì 0 9 1 2 3 4 5 6 7 8

The last name is Smith, and the number is 0912-345-678.

史先生您好,有查到喔。包廂訂金是三千元,三天前取消可以全額退還。

shǐ xiān shēng nín hǎo yǒu chá dào ō bāo xiāng dìng jīn shì sān qiān yuán sān tiān qián qǔ xiāo kě yǐ quán é tuì hái

Hello, Ms. Smith, I've found it. The room deposit is 3,000 NT dollars, and it's fully refundable if you cancel at least three days ahead.

Lesson Vocabulary & Phrases

❓🙏

請問

qǐng wèn

May I ask

💬 Put 請問 in front of almost any question to make it polite, like 請問廁所在哪裡? "Excuse me, where's the restroom?" You'll hear it constantly from both staff and customers.

See breakdown →
❓🙏

有什麼需要

yǒu shén me xū yào

Is there anything you need

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🙇‍♂️🍽️

為您服務

wèi nín fú wù

To serve you

💬 您 (nín) is the respectful form of 你 (nǐ) "you". It's used for customers, elders and strangers you want to honor.

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❓🤝

請問有什麼需要為您服務的嗎?

qǐng wèn yǒu shén me xū yào wèi nín fú wù de ma

How may I help you?

🇹🇼 This is the stock phrase restaurant staff use when they pick up the phone or greet you at the counter. You don't need to match its formality. Just say what you want, such as 我想訂位 "I'd like to make a reservation."

See breakdown →
🚪

包廂

bāo xiāng

Private room

🇹🇼 Many Taiwanese restaurants, especially hot pot and banquet places, rent out a 包廂 for group dinners, and they often come with a minimum spend or a deposit.

See breakdown →
📜❌

取消的規定

qǔ xiāo de guī dìng

Cancellation policy

💬 的 links a description to the thing it describes, and the description always comes first. 訂位的規定 means "reservation rules".

See breakdown →
📛📅

訂位的大名

dìng wèi de dà míng

The name on the reservation

🇹🇼 大名 literally means "great name". Staff use it as a polite way to ask for your name, so you'd never use it about yourself. Expect to hear 請問訂位的大名是? when you arrive.

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🤝

我幫您

wǒ bāng nín

I will help you

💬 幫 + a person + an action means "do something for someone". 我幫你拿 means "I'll get it for you".

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✅

查一下

chá yī xià

Check

💬 Add 一下 after a verb and the action sounds quick and casual, like "have a quick look". 等一下 means "wait a moment" and 看一下 means "take a look". The 一 here is said (yí), because 下 is a falling tone.

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🚀

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