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Scene illustrating a French-language making business phone calls conversation

Key Phrases

Je voudrais parler à Madame Martin, s'il vous plaît.

I'd like to speak to Mrs. Martin, please.

Je voudrais prendre rendez-vous.

I'd like to make an appointment.

Mercredi, à dix heures, c'est possible ?

Wednesday, at ten o'clock, is that possible?

Skills You'll Learn

Knowing how to introduce yourself and ask to speak to someone on the phone

Savoir se présenter et demander à parler à quelqu'un au téléphone

Knowing how to propose and negotiate an appointment date

Savoir proposer et négocier une date de rendez-vous

Knowing how to confirm and politely end a phone conversation

Savoir confirmer et conclure poliment une conversation téléphonique

Lesson Roleplay

Imagine you work for a company and you're calling another company on the phone. You want to set up a business meeting with Ms. Martin.

Société Lumière, bonjour !

Lumière Company, hello!

Bonjour madame. Je voudrais parler à Madame Martin, s'il vous plaît.

Hello, ma'am. I'd like to speak to Ms. Martin, please.

C'est moi. Qui est à l'appareil ?

Speaking. Who's calling?

Emily Smith , de la société Delta. Je voudrais prendre rendez-vous.

Emily Smith, from Delta Company. I'd like to set up a meeting.

Bien sûr. Mardi prochain, ça vous va ?

Of course. Does next Tuesday work for you?

Lesson Vocabulary & Phrases

🏢💡👋

Société Lumière, bonjour !

so-see-ay-tay lew-MYAIR bohn-ZHOOR

Lumière Company, hello!

🇫🇷 French businesses usually answer with the company name and then bonjour. Start your reply with your own bonjour before asking for anyone, since skipping it sounds abrupt.

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🗣️👩

Je voudrais parler à Madame Martin

zhuh voo-DREH par-lay ah mah-DAHM mar-TAN

I'd like to speak to Mrs. Martin

💬 Je voudrais plus an action is the polite way to ask for anything. Try Je voudrais laisser un message "I'd like to leave a message".

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🙏

S'il vous plaît

s eel voo pleh

Please

🇫🇷 With strangers and on business calls, always use s'il vous plaît. The casual s'il te plaît is only for friends and family.

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🗣️👩🙏

Je voudrais parler à Madame Martin, s'il vous plaît.

zhuh voo-DREH par-lay ah mah-DAHM mar-TAN s eel voo pleh

I'd like to speak to Ms. Martin, please.

🇫🇷 On the phone, people refer to someone as Madame or Monsieur plus their surname. Using a first name for someone you haven't met sounds too familiar.

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🙋

C'est moi.

s eh mwah

It's me.

💬 After c'est, French uses moi, not je. The same goes for c'est lui "it's him" and c'est elle "it's her".

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❓📞👤

Qui est à l'appareil ?

kee eh ah l' a-pa-RAY

Who's calling?

💬 L'appareil literally means "the device", so the question is really "who is on the phone?". You may also hear C'est de la part de qui ? "who's calling?".

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🙋🏢

Emily Smith , de la société Delta.

duh lah so-see-ay-tay del-TA

Emily Smith, from Delta Company.

🇫🇷 In business calls, the French give their full name followed by their company. That tells the receptionist who to put through and why.

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📅✅

Prendre rendez-vous

prond-ruh rahn-day-VOO

To make an appointment

💬 French "takes" an appointment rather than making one, and rendez-vous has no un in front of it here. The same verb appears in prendre un café "to have a coffee".

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🗣️📅✅

Je voudrais prendre rendez-vous.

zhuh voo-DREH prond-ruh rahn-day-VOO

I'd like to make an appointment.

See breakdown →
🚀

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