
Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.
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Key Phrases
Ich habe einen Tisch für zehn Personen reserviert
I've reserved a table for ten people
Bei Gruppen ab acht Personen
For groups of eight or more
Spätestens 48 Stunden vorher
At least 48 hours in advance
Die Bestätigungsmail ist allerdings nie bei mir angekommen.
The confirmation email never reached me, though.
Ist die Reservierung trotzdem gültig?
Is the reservation still valid?
Moment, ich schau mal nach.
One moment, let me check.
Skills You'll Learn
Making a reservation for a group
Eine Reservierung für eine Gruppe machen
Asking about cancellation terms
Nach Stornobedingungen fragen
Explaining a problem with an email confirmation
Ein Problem mit einer E-Mail-Bestätigung erklären
Politely asking if something is still valid
Höflich nachfragen, ob etwas gültig ist
Waiting for feedback during a phone call
Eine Rückmeldung während eines Telefonats abwarten
Politely ending a phone conversation
Ein Telefongespräch höflich beenden
Lesson Roleplay
Imagine you're calling a restaurant where you've booked a table for ten on Saturday. You want to ask about cancelling and get your confirmation email.
Restaurant Lindenhof, guten Abend, Sie sprechen mit Frau Krüger. Was kann ich für Sie tun?
Restaurant Lindenhof, good evening, you're speaking with Ms. Krüger. What can I do for you?
Guten Abend, hier ist Smith . Ich habe für Samstag einen Tisch für zehn Personen reserviert und hätte eine Frage zur Stornierung.
Good evening, this is Smith. I've reserved a table for ten people on Saturday and I have a question about cancelling.
Gern. Bei Gruppen ab acht Personen bitten wir um Absage spätestens 48 Stunden vorher, also bis Donnerstag, 19 Uhr.
Of course. For groups of eight or more, we ask for cancellation at least 48 hours in advance, so by Thursday at 7 pm
Und was passiert, wenn wir später absagen oder ein paar Leute kurzfristig ausfallen?
And what happens if we cancel later, or if a few people drop out at short notice?
Bei einer kompletten Absage nach der Frist berechnen wir 20 Euro pro Person. Einzelne Personen können Sie bis Samstagmittag abmelden.
If you cancel the whole booking after the deadline, we charge 20 euros per person. You can cancel for individual people until Saturday at noon.
Lesson Vocabulary & Phrases
Was kann ich für Sie tun?
vahs kahn ikh fyr zee toon
What can I do for you?
Ich habe einen Tisch reserviert
ikh HAH-beh EYE-nen tish reh-zer-VEERT
I reserved a table
💬 In German the main verb goes to the very end: Ich habe einen Tisch reserviert, literally "I have a table reserved". Anything you add goes in the middle, before reserviert.
See breakdown →Für zehn Personen
fyr tsayn per-ZOH-nen
For ten people
Ich habe einen Tisch für zehn Personen reserviert
ikh HAH-beh EYE-nen tish fyr per-ZOH-nen reh-zer-VEERT
I've reserved a table for ten people
🇩🇪 Big groups usually reserve ahead in Germany, often by phone, and the restaurant may ask for a contact number or even a deposit for a table this size.
See breakdown →Eine Frage
EYE-nuh FRAH-guh
A question
Zur Stornierung
tsoor shtor-NEE-roong
About the cancellation
💬 zur is zu der squeezed together, used before feminine words like Stornierung. Before masculine or neuter words it becomes zum: eine Frage zum Menü "a question about the menu".
See breakdown →Eine Frage zur Stornierung
EYE-nuh FRAH-guh tsoor shtor-NEE-roong
A question about cancelling
Bei Gruppen
by GROO-pen
For groups
💬 bei here means "in the case of", not "at". Restaurant rules often open this way: bei Verspätung "in case of lateness".
See breakdown →Ab acht Personen
ap ahkht per-ZOH-nen
Of eight people or more
💬 ab before a number means "from this number upward", so eight counts. You'll see it on prices too: ab 18 Uhr "from 6 pm".
See breakdown →Learn this vocabulary list the easy way
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