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Scene illustrating a Italian-language telling my landlord the hot water is broken conversation

Key Phrases

Sono l'inquilino del secondo piano.

I'm the tenant on the second floor.

Non c'è l'acqua calda.

There's no hot water.

Mando il tecnico.

I'll send the technician.

Skills You'll Learn

Reporting a household issue over the phone

Segnalare un guasto domestico al telefono

Describing how long a problem has been happening

Descrivere da quanto tempo persiste un problema

Scheduling an appointment with a repairman

Fissare un appuntamento con un tecnico

Lesson Roleplay

Imagine you're renting an apartment in Italy and there's no hot water. You call your landlady to report the problem and ask for help.

Pronto?

Hello?

Buongiorno, signora. Sono l'inquilino del secondo piano.

Good morning, ma'am. I'm the tenant on the second floor.

Ah, buongiorno! Mi dica.

Oh, good morning! How can I help?

Scusi il disturbo. Non c'è l'acqua calda.

Sorry to bother you. There's no hot water.

Da quando?

Since when?

Lesson Vocabulary & Phrases

👋❓

Pronto?

PROHN-toh

Hello?

🇮🇹 Pronto? is only for answering the phone. In person, Italians greet with buongiorno or salve.

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🙋🏠

L'inquilino

l een-kwee-LEE-noh

The tenant

💬 lo drops its vowel to l' before a word starting with a vowel. Same with la: l'acqua.

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🙋🏠

Sono l'inquilino

SOH-noh l een-kwee-LEE-noh

I'm the tenant

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2️⃣🏢

Del secondo piano

dehl seh-KOHN-doh PYAH-noh

On the second floor

💬 di + il merges into del. Same pattern: del terzo piano "on the third floor".

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🙋🏠2️⃣🏢

Sono l'inquilino del secondo piano.

SOH-noh l een-kwee-LEE-noh dehl seh-KOHN-doh PYAH-noh

I'm the tenant on the second floor.

🇮🇹 Landlords often own several flats in a building, so naming your floor is the quickest way to say who you are. Italians count the ground floor as piano terra, so secondo piano is what Americans would call the third floor.

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❓🤝

Mi dica.

mee DEE-kah

How can I help?

💬 Literally "tell me". dica is the polite form, used when speaking formally. With a friend it becomes dimmi.

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😅🙏

Scusi il disturbo.

SKOO-zee eel dee-STOOR-boh

Sorry to bother you.

🇮🇹 A polite opener when calling a landlord, especially outside office hours. It sets a courteous tone before you raise the problem.

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🚿🔥💧

L'acqua calda

l AHK-kwah KAHL-dah

The hot water

💬 caldo means hot, not cold, despite looking like the English word. Watch for it on taps: C is hot, F (freddo) is cold.

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🚿🔥💧❌

Non c'è l'acqua calda.

nohn keh eh l AHK-kwah KAHL-dah

There's no hot water.

💬 Non c'è + a thing is how you say something is missing. Swap in other things: Non c'è la luce "There's no electricity".

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🚀

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