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How to Say ‘We are waiting / we look forward to seeing you’ in Japanese

待ちしております

machi shi te ori masu

[mah-chee shee teh oh-ree mahss]

💬 Usage Tip: [〜ております] is a more polite version of [〜ています], so [待ちしております] is a formal "we are waiting / we look forward to it." In service language, it often sounds warmer than a literal "waiting."

🇯🇵 In Japan: At the end of a reservation call, this is a standard way for staff to say they look forward to your visit. It can sound stiff if a customer says it back.

Phrase Breakdown

待ち

machi

[mah-chee]

waiting; expectation

From 待つ, to wait. In service language it often means looking forward to someone's arrival.

Example

ご来店を待ちしております。

We look forward to your visit.

shi

[shee]

do

From する, used here as part of the polite continuous expression.

Example

心より待ちしております。

We sincerely await your arrival.

te

[teh]

and; -te form linker

Connects the verb to the following polite auxiliary expression.

Example

ご来店を待ちしております。

We look forward to your visit.

おり

ori

[oh-ree]

to be (humble/polite stem)

Part of おります, the humble polite form of います, often used by staff.

Example

当日を待ちしております。

We await the day.

ます

masu

[mahss]

polite verb ending

A common polite ending in formal speech.

Example

皆様を待ちしております。

We are waiting for everyone.

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