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How to Say ‘We are doing; we are (polite) waiting’ in Japanese

しております

shi te ori masu

[shee teh oh-ree mahss]

💬 Usage Tip: [しております] is a very polite version of [しています]. In customer-service language, staff often use this more elevated form instead of the everyday one.

Phrase Breakdown

shi

[shee]

do; doing

This comes from 'する' and combines into a very polite ongoing expression in service speech.

Example

ご予約を確認しております。

We are checking your reservation.

te

[teh]

and; -ing form connector

This links the verb to the following part and helps form an ongoing or continuous meaning.

Example

少々お待ちしておりま。

We are waiting briefly.

おり

ori

[oh-ree]

to be; humble form

A humble version related to 'いる,' used by staff to sound polite and respectful.

Example

店内でお待ちしており、すぐご案内します。

We are having you wait inside and will guide you soon.

ます

masu

[mahss]

polite ending

A standard polite sentence ending used in formal speech.

Example

本日も営業しております。

We are also open today.

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