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Scene illustrating a Mexican Spanish-language restaurant reservations part 2 (advanced) conversation
Lesson

Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.

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Key Phrases

Se dejó un anticipo de mil pesos

A thousand-peso deposit was left

Con cuarenta y ocho horas de anticipación

Forty-eight hours in advance

Si nos avisa antes del jueves, ajustamos la mesa sin problema

If you let us know before Thursday, we adjust the table, no problem

Skills You'll Learn

Making and confirming a restaurant reservation

Hacer y confirmar una reservación en un restaurante

Asking about cancellation policies and deposits

Preguntar sobre políticas de cancelación y anticipos

Communicating changes in the number of people for a reservation

Comunicar cambios en el número de personas de una reservación

Lesson Roleplay

Imagine you're calling a restaurant in Mexico about your Saturday dinner reservation for a big group. You want to ask about their cancellation policy.

Restaurante La Casona, buenas tardes, le atiende Mariana. ¿En qué le puedo ayudar?

La Casona Restaurant, good afternoon, this is Mariana speaking. How can I help you?

Buenas tardes, Mariana. Tengo una reservación para el sábado y quisiera saber cuál es su política de cancelación.

Good afternoon, Mariana. I have a reservation for Saturday and I'd like to know what your cancellation policy is.

Con gusto. ¿Me podría dar el nombre de la reservación, por favor?

Of course. Could you give me the name the reservation is under, please?

Está a nombre de Emily Smith , para doce personas a las ocho de la noche.

It's under Emily Smith, for twelve people at eight in the evening.

Ya la encontré. Como son más de diez personas, se dejó un anticipo de mil pesos.

I found it. Since it's more than ten people, a thousand-peso deposit was left.

Lesson Vocabulary & Phrases

📞🙋‍♀️

Le atiende Mariana

leh ah-TYEHN-deh mah-RYAH-nah

This is Mariana speaking

🇲🇽 This is how Mexican businesses typically answer the phone: a polite, formal greeting with the staff member's first name. You can then use the name back, as in Gracias, Mariana.

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❓🤝

¿En qué le puedo ayudar?

en keh leh PWED-o ah-yoo-dahr

How can I help you?

💬 le here is the polite "you", matching usted. To a friend it would be ¿En qué te puedo ayudar?.

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📖✅

Tengo una reservación

TEHN-go OO-nah reh-sehr-vah-SYON

I have a reservation

🇲🇽 reservación is the everyday word in Mexico. reserva is what you'll hear in Spain.

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📅6️⃣➡️

Para el sábado

pah-rah el SAH-bah-doh

For Saturday

💬 Days take el where English uses "on" or "for": el sábado "on Saturday". Say los sábados for "on Saturdays", meaning every week.

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📅✅📆🗓️

Tengo una reservación para el sábado.

TEHN-go OO-nah reh-sehr-vah-SYON pah-rah el SAH-bah-doh

I have a reservation for Saturday.

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❌📜

La política de cancelación

lah poh-lee-tee-ka deh can-seh-la-see-on

Cancellation policy

💬 política here means "policy", not politics. The same word covers both, and context decides.

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🙏➡️🎁❓

¿Me podría dar...?

meh poh-DREE-ah DAHR

Could you give me...?

💬 podría makes a request softer and more polite than puede "can you". Swap in any verb you need, like ¿Me podría decir...? "Could you tell me...?"

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📛📅

El nombre de la reservación

el Nohm-breh deh lah reh-sehr-vah-SYON

The name on the reservation

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🙏

Por favor

pohr fah-BOR

Please

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🚀

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