
Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.
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Key Phrases
Se dejó un anticipo de mil pesos
A thousand-peso deposit was left
Con cuarenta y ocho horas de anticipación
Forty-eight hours in advance
Si nos avisa antes del jueves, ajustamos la mesa sin problema
If you let us know before Thursday, we adjust the table, no problem
Skills You'll Learn
Making and confirming a restaurant reservation
Hacer y confirmar una reservación en un restaurante
Asking about cancellation policies and deposits
Preguntar sobre políticas de cancelación y anticipos
Communicating changes in the number of people for a reservation
Comunicar cambios en el número de personas de una reservación
Lesson Roleplay
Imagine you're calling a restaurant in Mexico about your Saturday dinner reservation for a big group. You want to ask about their cancellation policy.
Restaurante La Casona, buenas tardes, le atiende Mariana. ¿En qué le puedo ayudar?
La Casona Restaurant, good afternoon, this is Mariana speaking. How can I help you?
Buenas tardes, Mariana. Tengo una reservación para el sábado y quisiera saber cuál es su política de cancelación.
Good afternoon, Mariana. I have a reservation for Saturday and I'd like to know what your cancellation policy is.
Con gusto. ¿Me podría dar el nombre de la reservación, por favor?
Of course. Could you give me the name the reservation is under, please?
Está a nombre de Emily Smith , para doce personas a las ocho de la noche.
It's under Emily Smith, for twelve people at eight in the evening.
Ya la encontré. Como son más de diez personas, se dejó un anticipo de mil pesos.
I found it. Since it's more than ten people, a thousand-peso deposit was left.
Lesson Vocabulary & Phrases
Le atiende Mariana
leh ah-TYEHN-deh mah-RYAH-nah
This is Mariana speaking
🇲🇽 This is how Mexican businesses typically answer the phone: a polite, formal greeting with the staff member's first name. You can then use the name back, as in Gracias, Mariana.
See breakdown →¿En qué le puedo ayudar?
en keh leh PWED-o ah-yoo-dahr
How can I help you?
💬 le here is the polite "you", matching usted. To a friend it would be ¿En qué te puedo ayudar?.
See breakdown →Tengo una reservación
TEHN-go OO-nah reh-sehr-vah-SYON
I have a reservation
🇲🇽 reservación is the everyday word in Mexico. reserva is what you'll hear in Spain.
See breakdown →Para el sábado
pah-rah el SAH-bah-doh
For Saturday
💬 Days take el where English uses "on" or "for": el sábado "on Saturday". Say los sábados for "on Saturdays", meaning every week.
See breakdown →Tengo una reservación para el sábado.
TEHN-go OO-nah reh-sehr-vah-SYON pah-rah el SAH-bah-doh
I have a reservation for Saturday.
La política de cancelación
lah poh-lee-tee-ka deh can-seh-la-see-on
Cancellation policy
💬 política here means "policy", not politics. The same word covers both, and context decides.
See breakdown →¿Me podría dar...?
meh poh-DREE-ah DAHR
Could you give me...?
💬 podría makes a request softer and more polite than puede "can you". Swap in any verb you need, like ¿Me podría decir...? "Could you tell me...?"
See breakdown →El nombre de la reservación
el Nohm-breh deh lah reh-sehr-vah-SYON
The name on the reservation
Por favor
pohr fah-BOR
Please
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