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Scene illustrating a Portuguese-language telling my landlord the hot water is broken conversation

Key Phrases

A água quente não funciona desde ontem.

The hot water hasn't been working since yesterday.

Só sai água fria das torneiras.

Only cold water comes out of the taps.

E o esquentador acende?

And does the water heater turn on?

Skills You'll Learn

Describing a household problem and how long it has been occurring

Descrever um problema doméstico e há quanto tempo ele ocorre

Reporting equipment breakdowns (like the water heater) and their symptoms

Relatar avarias em equipamentos (como o esquentador) e seus sintomas

Requesting and arranging for a technician to come for repairs

Pedir e combinar a vinda de um técnico para reparação

Lesson Roleplay

Imagine you're renting an apartment in Portugal. You need to tell your landlord that the hot water isn't working and ask him to get it fixed.

Bom dia, Senhor Carlos. Desculpe incomodar.

Good morning, Mr. Carlos. Sorry to bother you.

Bom dia! Não faz mal. Diga.

Good morning! No problem. Go ahead.

A água quente não funciona desde ontem.

The hot water hasn't been working since yesterday.

Não há água quente nenhuma?

There's no hot water at all?

Não, só sai água fria das torneiras.

No, only cold water comes out of the taps.

Lesson Vocabulary & Phrases

😅🙏

Desculpe incomodar.

des-koo-lpe een-koo-moo-DAR

Sorry to bother you.

🇵🇹 A polite, standard opener when phoning or knocking on a landlord's door. It sets a courteous tone before you raise a complaint.

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🚫

Não

now

No

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👍

Não faz mal.

NOWN fahz mahl

No problem.

💬 Literally "it doesn't do harm". It's the everyday reply when someone apologises, as in answer to Desculpe incomodar.

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👉

Diga.

DEE-gah

Go ahead.

🇵🇹 Portuguese often answer the phone or invite you to speak with a brisk Diga. It sounds curt in English, but it's perfectly polite here.

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🔥💧

Água quente

AH-gwah KENT

Hot water

💬 The describing word comes after the noun: água quente, not "hot water" order. Same with água fria "cold water".

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🚿🔥💧

A água quente

uh AH-gwah KENT

Hot water

💬 Portuguese keeps a "the" where English often drops it when talking about something in general or something specific to your flat.

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🚫⚙️

Não funciona

NOWN foon-see-OH-nuh

It doesn't work

💬 To say something doesn't work, just put não before the verb: não funciona. It's useful for any broken appliance, e.g. o frigorífico não funciona "the fridge doesn't work".

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📅⬅️

Desde ontem

DEZH-duh ohn-TENG

Since yesterday

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🔥💧🚫⚙️📅⬅️

A água quente não funciona desde ontem.

uh AH-gwah KENT NOWN foon-see-OH-nuh DEZH-duh ohn-TENG

The hot water hasn't been working since yesterday.

💬 English says "hasn't been working since", but Portuguese uses the simple present with desde: não funciona desde ontem. Use it for any ongoing problem, e.g. não há luz desde segunda "there's been no power since Monday".

See breakdown →
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What Learners Are Saying

“Moved to Lisbon with zero Portuguese and honestly thought I’d be pointing at menus forever. Three weeks in and I’m having real conversations with my landlord.”

Priya N., 35, Freelance Designer

“I tried five different apps before this one. The roleplay conversations are what finally made things click. I actually remember what I learn now.”

Sofia R., 31, Marketing Manager

“Learning a language has never been as immediately impactful. Now I can charm the locals and navigate the food scene like a boss.”

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