
Telling my landlord the hot water is broken: Prior attemps to fix the problem
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Key Phrases
A água quente não funciona.
The hot water isn't working.
Já desliguei e liguei o esquentador.
I already turned the water heater off and on.
A botija pode estar vazia.
The gas bottle might be empty.
Skills You'll Learn
Describing a household problem to a technician or support service.
Descrever um problema doméstico a um técnico ou serviço de apoio.
Answering questions about when a problem started and what has already been tried.
Responder a perguntas sobre quando um problema começou e o que já foi tentado.
Arranging a time for a technical visit and confirming the appointment.
Combinar uma hora para uma visita técnica e confirmar a marcação.
Lesson Roleplay
Imagine you're renting a flat in Portugal and the hot water has stopped working. You want to tell your landlord and get it fixed.
Bom dia, desculpe incomodar. A água quente não funciona.
Good morning, sorry to bother you. The hot water isn't working.
Bom dia. Desde quando? Já tentou alguma coisa?
Good morning. Since when? Have you already tried anything?
Desde ontem. Já desliguei e liguei o esquentador.
Since yesterday. I already turned the water heater off and on.
E a luz do esquentador acende?
And does the light on the water heater come on?
Não, não acende nada.
No, nothing lights up.
Lesson Vocabulary & Phrases
Desculpe incomodar.
des-koo-lpe een-koo-moo-DAR
Sorry to bother you.
🇵🇹 A polite, standard opener when phoning or knocking on a landlord's door. It sets a courteous tone before you raise a complaint.
See breakdown →A água quente
uh AH-gwah KENT
Hot water
💬 Portuguese keeps a "the" where English often drops it when talking about something in general or something specific to your flat.
See breakdown →Não
now
No
Não funciona
NOWN foon-see-OH-nuh
It doesn't work
💬 To say something doesn't work, just put não before the verb: não funciona. It's useful for any broken appliance, e.g. o frigorífico não funciona "the fridge doesn't work".
See breakdown →A água quente não funciona.
uh AH-gwah KENT NOWN foon-see-OH-nuh
The hot water isn't working.
💬 To say something isn't working, just put não before funciona. Swap in any appliance: O frigorífico não funciona "The fridge isn't working."
See breakdown →Desde quando?
DEZH-duh KWAN-doo
Since when?
Já tentou alguma coisa?
zhah ten-TOH ahl-GOO-muh KOY-zuh
Have you already tried anything?
💬 Portuguese uses the simple past with já where English says "have you already…". So Já comeu? is "Have you eaten yet?"
🇵🇹 Landlords often ask this before sending anyone, so have your list of attempts ready.
See breakdown →Desde ontem
DEZH-duh ohn-TENG
Since yesterday
Já desliguei e liguei
zhah dezh-lee-GAY ee lee-GAY
I've already turned it off and on
💬 The "I" past form ends in -ei for verbs ending in -ar: ligar becomes liguei, and desligar becomes desliguei. The u is added so the g stays hard, like in "go".
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