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Scene illustrating a Spain Spanish-language telling my landlord the hot water is broken conversation

Key Phrases

No hay agua caliente en el piso.

There's no hot water in the flat.

¿Puede mandar a alguien, por favor?

Could you send someone, please?

Mañana por la mañana va un técnico.

A technician will come tomorrow morning.

Skills You'll Learn

How to describe a household problem over the phone

Cómo describir un problema doméstico por teléfono

How to politely ask for help

Cómo pedir ayuda educadamente

How to understand and confirm a proposed appointment or solution

Cómo entender y confirmar una cita o solución propuesta

Lesson Roleplay

Imagine you're renting a flat in Spain and there's no hot water. You're calling your landlord to ask them to send someone to fix it.

¿Sí? ¿Dígame?

Hello? Who's calling?

Hola, buenos días. Soy el inquilino del piso de la calle Mayor.

Hello, good morning. I'm the tenant in the flat on Calle Mayor.

Ah, hola, buenos días. ¿Pasa algo?

Oh, hello, good morning. Is something wrong?

Pues sí, perdone. No hay agua caliente en el piso.

Well, yes, sorry to bother you. There's no hot water in the flat.

Vaya. ¿Desde cuándo?

Oh no. Since when?

Lesson Vocabulary & Phrases

📞❓

¿Sí?

see

Hello?

See breakdown →
🤝❓

¿Dígame?

DEE-gah-meh

How can I help you?

💬 Literally "tell me": the -me "me" is attached to the end of the verb diga, which is why the stress mark appears on Dí.

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📞❓👤

¿Sí? ¿Dígame?

see DEE-gah-meh

Hello? Who's calling?

🇪🇸 This is how many people in Spain answer the phone, especially at home or at work. It sounds brisk to English ears but is perfectly polite.

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🏠🙋

El inquilino

ehl een-kee-LEE-noh

The tenant

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🙋🏠

Soy el inquilino

soy ehl een-kee-LEE-noh

I'm the tenant

💬 Use soy to say who or what you are: soy el vecino "I'm the neighbour", soy la inquilina for a woman.

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🏠

Del piso

del PEE-soh

Of the flat

💬 de + el always merges into del. But de la never merges, as in de la calle.

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🛣️

De la calle Mayor

deh lah KAH-yeh mah-YOR

On Calle Mayor

💬 Spanish links a place to a street with de, where English uses "on": el bar de la calle Sol "the bar on Calle Sol".

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🙋🏠🛣️

Soy el inquilino del piso de la calle Mayor.

soy ehl een-kee-LEE-noh del PEE-soh deh lah KAH-yeh mah-YOR

I'm the tenant in the flat on Calle Mayor.

🇪🇸 Landlords in Spain often own several flats, so identifying yourself by the address right away saves confusion.

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🏢

El piso

ehl PEE-soh

The flat

💬 piso is the everyday word for a flat in Spain. In Latin America you'd hear departamento or apartamento instead.

See breakdown →
🚀

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