
Telling my landlord the hot water is broken: Scheduling a plumber for repair
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Key Phrases
Soy Emily Smith , del tercero B.
It's Emily Smith, from flat 3B.
¿Sabe cuándo puede venir?
Do you know when he can come?
Le llamo y le confirmo la hora.
I'll call him and confirm the time with you.
Skills You'll Learn
Identifying yourself and explaining a household problem over the phone
Identificarse y explicar un problema doméstico por teléfono
Asking about the availability of a service
Preguntar por la disponibilidad de un servicio
Confirming details and closing a conversation politely
Confirmar y cerrar una conversación educadamente
Lesson Roleplay
Imagine you're at home in your flat in Spain and the hot water isn't working. You call your landlord to ask him to send a plumber.
¿Dígame?
Hello?
Hola, buenos días. Soy Emily , del tercero B.
Hi, good morning. It's Emily, from flat 3B.
Ah, hola, Emily . ¿Qué tal? ¿Pasa algo?
Oh, hi, Emily. How are you? Is something wrong?
Pues mire, no hay agua caliente desde ayer.
Well, look, there's been no hot water since yesterday.
Vaya, lo siento. Voy a llamar al fontanero.
Oh no, I'm sorry. I'll call the plumber.
Lesson Vocabulary & Phrases
¿Dígame?
DEE-gah-meh
How can I help you?
💬 Literally "tell me": the -me "me" is attached to the end of the verb diga, which is why the stress mark appears on Dí.
See breakdown →Soy Emily Smith
soy
I'm Emily Smith
💬 To say who you are at the door or on the phone, Spanish uses soy "I am" where English says "It's". Never say es yo.
See breakdown →Del tercero B
del tehr-THEH-roh beh
From flat 3B
🇪🇸 In Spanish blocks, people are known by floor and door, so a landlord will place you instantly this way. You'll also hear sides instead of letters, like segundo izquierda "second floor, left".
See breakdown →Soy Emily Smith , del tercero B.
soy del tehr-THEH-roh beh
It's Emily Smith, from flat 3B.
¿Pasa algo?
PAH-sah AHL-goh
Is something wrong?
Pues mire
pwehs MEE-reh
Well, look
💬 Mire is the polite form you use with someone you'd call usted. With a friend it becomes mira.
🇪🇸 Nobody is actually being told to look. It's a natural, polite lead-in before explaining a problem, so it suits opening a complaint to your landlord.
See breakdown →Agua caliente
AH-gwah kah-LYEN-teh
Hot water
💬 agua is feminine, so it takes caliente and fría. It still uses el instead of la (as in el agua) because it starts with a stressed a sound.
See breakdown →Desde ayer
DEHS-deh ah-YEHR
Since yesterday
💬 Spanish uses the present tense with desde where English says "has been": no hay agua desde ayer. Same pattern: vivo aquí desde marzo "I've lived here since March".
See breakdown →Vaya, lo siento.
BAH-yah loh SYEHN-toh
Oh no, I'm sorry.
💬 Vaya comes from the verb "to go", but on its own it works as a sympathetic "oh dear" or "oh no". It goes in front of reactions to bad news, as in vaya, qué pena "oh, what a shame".
See breakdown →Learn this vocabulary list the easy way
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