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Scene illustrating a Spain Spanish-language telling my landlord the hot water is broken conversation

Key Phrases

Soy Emily Smith , del tercero B.

It's Emily Smith, from flat 3B.

¿Sabe cuándo puede venir?

Do you know when he can come?

Le llamo y le confirmo la hora.

I'll call him and confirm the time with you.

Skills You'll Learn

Identifying yourself and explaining a household problem over the phone

Identificarse y explicar un problema doméstico por teléfono

Asking about the availability of a service

Preguntar por la disponibilidad de un servicio

Confirming details and closing a conversation politely

Confirmar y cerrar una conversación educadamente

Lesson Roleplay

Imagine you're at home in your flat in Spain and the hot water isn't working. You call your landlord to ask him to send a plumber.

¿Dígame?

Hello?

Hola, buenos días. Soy Emily , del tercero B.

Hi, good morning. It's Emily, from flat 3B.

Ah, hola, Emily . ¿Qué tal? ¿Pasa algo?

Oh, hi, Emily. How are you? Is something wrong?

Pues mire, no hay agua caliente desde ayer.

Well, look, there's been no hot water since yesterday.

Vaya, lo siento. Voy a llamar al fontanero.

Oh no, I'm sorry. I'll call the plumber.

Lesson Vocabulary & Phrases

🤝❓

¿Dígame?

DEE-gah-meh

How can I help you?

💬 Literally "tell me": the -me "me" is attached to the end of the verb diga, which is why the stress mark appears on Dí.

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🙋‍♂️🔤

Soy Emily Smith

soy

I'm Emily Smith

💬 To say who you are at the door or on the phone, Spanish uses soy "I am" where English says "It's". Never say es yo.

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🏢3️⃣🅱️

Del tercero B

del tehr-THEH-roh beh

From flat 3B

🇪🇸 In Spanish blocks, people are known by floor and door, so a landlord will place you instantly this way. You'll also hear sides instead of letters, like segundo izquierda "second floor, left".

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🙋‍♂️🔤🏠

Soy Emily Smith , del tercero B.

soy del tehr-THEH-roh beh

It's Emily Smith, from flat 3B.

See breakdown →
❓⚠️

¿Pasa algo?

PAH-sah AHL-goh

Is something wrong?

See breakdown →
👀

Pues mire

pwehs MEE-reh

Well, look

💬 Mire is the polite form you use with someone you'd call usted. With a friend it becomes mira.

🇪🇸 Nobody is actually being told to look. It's a natural, polite lead-in before explaining a problem, so it suits opening a complaint to your landlord.

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🔥💧

Agua caliente

AH-gwah kah-LYEN-teh

Hot water

💬 agua is feminine, so it takes caliente and fría. It still uses el instead of la (as in el agua) because it starts with a stressed a sound.

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📆⏪

Desde ayer

DEHS-deh ah-YEHR

Since yesterday

💬 Spanish uses the present tense with desde where English says "has been": no hay agua desde ayer. Same pattern: vivo aquí desde marzo "I've lived here since March".

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😟🙏

Vaya, lo siento.

BAH-yah loh SYEHN-toh

Oh no, I'm sorry.

💬 Vaya comes from the verb "to go", but on its own it works as a sympathetic "oh dear" or "oh no". It goes in front of reactions to bad news, as in vaya, qué pena "oh, what a shame".

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🚀

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