
Restaurant reservations Part 4 (Advanced): Asking about accessibility features for disabled guests.
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Key Phrases
輪椅方便進出嗎?
lún yǐ fāng biàn jìn chū ma
Is it easy to get in and out with a wheelchair?
店裡有無障礙廁所嗎?
diàn lǐ yǒu wú zhàng ài cè suǒ ma
Is there an accessible restroom in the store?
訂位就用 Smith 的名字。
dìng wèi jiù yòng Smith de míng zì
Put the reservation under the name Smith.
Skills You'll Learn
Asking whether facilities are wheelchair accessible
詢問無障礙設施是否方便輪椅使用
xún wèn wú zhàng ài shè shī shì fǒu fāng biàn lún yǐ shǐ yòng
Requesting staff assistance to arrange wheelchair-friendly seating
請求店家協助安排輪椅友善座位
qǐng qiú diàn jiā xié zhù ān pái lún yǐ yǒu shàn zuò wèi
Making a reservation under a surname and expressing thanks
用姓氏完成訂位並表達感謝
yòng xìng shì wán chéng dìng wèi bìng biǎo dá gǎn xiè
Lesson Roleplay
Imagine you're calling a restaurant in Taiwan. You want to book a table for four on Saturday and check that it's easy to visit with a wheelchair.
您好,這裡是福園餐廳,請問有什麼需要為您服務的嗎?
nín hǎo zhè lǐ shì fú yuán cān tīng qǐng wèn yǒu shén me xū yào wèi nín fú wù de ma
Hello, this is Fuyuan Restaurant. How may I help you?
您好,我想訂這週六晚上六點,四位。想先請問一下,你們那邊輪椅方便進出嗎?
nín hǎo wǒ xiǎng dìng zhè zhōu liù wǎn shàng liù diǎn sì wèi xiǎng xiān qǐng wèn yī xià nǐ men nà biān lún yǐ fāng biàn jìn chū ma
Hello, I'd like to book a table for four this Saturday at 6 pm First, may I ask whether it's easy to get in and out with a wheelchair?
可以的。門口有一個小台階,不過我們有活動式斜坡板,到時候幫您架起來就好。
kě yǐ de mén kǒu yǒu yī gè xiǎo tái jiē bù guò wǒ men yǒu huó dòng shì xié pō bǎn dào shí hòu bāng nín jià qǐ lái jiù hǎo
Yes. There's a small step at the entrance, but we have a portable ramp. We'll set it up for you when you arrive.
太好了。那座位的部分,可以麻煩安排比較寬敞、輪椅好停的位置嗎?
tài hǎo le nà zuò wèi de bù fèn kě yǐ má fán ān pái bǐ jiào kuān chǎng lún yǐ hǎo tíng de wèi zhì ma
Great. As for seating, could you give us a roomier spot where the wheelchair can fit easily?
沒問題,我幫您留靠門口的桌子,先撤掉一張椅子,輪椅直接靠過來就行。
méi wèn tí wǒ bāng nín liú kào mén kǒu de zhuō zi xiān chè diào yī zhāng yǐ zi lún yǐ zhí jiē kào guò lái jiù xíng
No problem. I'll reserve a table near the entrance and take away one chair so the wheelchair can pull right up.
Lesson Vocabulary & Phrases
請問
qǐng wèn
May I ask
💬 Put 請問 in front of almost any question to make it polite, like 請問廁所在哪裡? "Excuse me, where's the restroom?" You'll hear it constantly from both staff and customers.
See breakdown →有什麼需要
yǒu shén me xū yào
Is there anything you need
為您服務
wèi nín fú wù
To serve you
💬 您 (nín) is the respectful form of 你 (nǐ) "you". It's used for customers, elders and strangers you want to honor.
See breakdown →請問有什麼需要為您服務的嗎?
qǐng wèn yǒu shén me xū yào wèi nín fú wù de ma
How may I help you?
🇹🇼 This is the stock phrase restaurant staff use when they pick up the phone or greet you at the counter. You don't need to match its formality. Just say what you want, such as 我想訂位 "I'd like to make a reservation."
See breakdown →輪椅
lún yǐ
Wheelchair
💬 輪椅 (lún yǐ) is literally "wheel chair": 輪 "wheel" + 椅 "chair", built the same way as the English.
See breakdown →方便進出
fāng biàn jìn chū
Easy to get in and out
💬 進出 pairs two opposite actions, 進 "enter" and 出 "exit", to mean "getting in and out". Chinese often does this. 上下 "up and down" works the same way, as in 方便上下 "easy to get on and off".
See breakdown →輪椅方便進出嗎?
lún yǐ fāng biàn jìn chū ma
Is it easy to get in and out with a wheelchair?
💬 To turn a statement into a yes/no question, add 嗎 to the end and change nothing else. 輪椅方便進出 is a statement, and 輪椅方便進出嗎? asks it.
🇹🇼 Older buildings and small restaurants in Taiwan often have steps or narrow doors. Locals ask this question routinely when booking, and staff won't find it unusual.
See breakdown →這週六晚上
zhè zhōu liù wǎn shàng
This Saturday evening
💬 Chinese puts times in big-to-small order: week, then day, then part of day. 週六 (zhōu liù) is Taiwan's everyday word for Saturday, literally "week six".
See breakdown →六點
liù diǎn
Six o'clock
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