
Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.
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Key Phrases
Je voulais me renseigner sur les conditions d'annulation.
I wanted to ask about the cancellation policy.
Est-ce que ça compte comme une annulation ?
Does that count as a cancellation?
Je peux vous prévenir par mail, ou il vaut mieux appeler ?
Can I let you know by email, or is it better to call?
Skills You'll Learn
Asking for information about a cancellation policy
Demander des informations sur une politique d'annulation
Asking questions about the consequences of a reservation change
Poser des questions sur les conséquences d'un changement de réservation
Asking for the best way to communicate information
Demander la meilleure méthode pour communiquer une information
Lesson Roleplay
Imagine you're calling a restaurant where you've booked a table for eight on Saturday. You want to ask what happens if you cancel or fewer people come.
Restaurant Le Comptoir, bonsoir !
Le Comptoir restaurant, good evening!
Bonsoir, madame. J'ai réservé pour huit samedi soir, au nom de Smith , et je voulais me renseigner sur les conditions d'annulation.
Good evening. I've booked for eight on Saturday evening, under the name Smith, and I wanted to ask about your cancellation policy.
Oui, je vous retrouve, Ms. Smith . Pour les groupes, on demande d'annuler au plus tard quarante-huit heures à l'avance.
Yes, I've found your booking, Ms. Smith. For groups, we ask that you cancel at least forty-eight hours in advance.
D'accord. Et si on annule après ce délai, qu'est-ce qui se passe exactement ?
Okay. And if we cancel after that deadline, what happens exactly?
On débite vingt euros par personne sur la carte bancaire que vous nous avez laissée en garantie.
We charge twenty euros per person to the card you gave us as a guarantee.
Lesson Vocabulary & Phrases
Je voulais me renseigner
zhuh voo-leh muh rahn-say-NYAY
I wanted to ask
💬 Using voulais instead of veux "want" softens the request, just like English "I wanted to." It works with other verbs too: Je voulais savoir "I wanted to know."
See breakdown →Les conditions d'annulation
leh kohn-dee-SYOHN dee ah-new-lah-SYOHN
The cancellation policy
💬 French uses the plural conditions where English says a single "policy." Look for this exact wording on booking sites and confirmation emails.
See breakdown →Je voulais me renseigner sur les conditions d'annulation.
zhuh voo-leh muh rahn-say-NYAY suur leh kohn-dee-SYOHN dee ah-new-lah-SYOHN
I wanted to ask about the cancellation policy.
🇫🇷 This is a routine, polite way to raise the topic on the phone. It doesn't signal that you plan to cancel.
See breakdown →J'ai réservé pour huit
zhay ay ray-zehr-VAY poor weet
I booked for eight
💬 Pour huit means for eight people, not at eight o'clock. A time would be à vingt heures "at 8 pm."
See breakdown →Samedi soir
sahm-DEE swahr
Saturday evening
J'ai réservé pour huit samedi soir
zhay ay ray-zehr-VAY poor weet sahm-DEE swahr
I've booked for eight on Saturday evening
💬 French uses no word for "on" before a day: just samedi soir. Adding le changes the meaning, because le samedi means "on Saturdays," every week.
See breakdown →Se renseigner sur
suh rahn-say-NYAY suur
To ask about
💬 The se changes to match the speaker: je me renseigne, on se renseigne. Without it, renseigner quelqu'un means "to inform someone."
See breakdown →Oui
wee
Yes
Je vous retrouve.
zhuh voo ruh-TROOV
I've found you.
💬 In a restaurant, vous here really means your booking. The staff member has found your name on the list.
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