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Scene illustrating a French-language restaurant reservations part 2 (advanced) conversation
Lesson

Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.

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Key Phrases

Je voulais me renseigner sur les conditions d'annulation.

I wanted to ask about the cancellation policy.

Est-ce que ça compte comme une annulation ?

Does that count as a cancellation?

Je peux vous prévenir par mail, ou il vaut mieux appeler ?

Can I let you know by email, or is it better to call?

Skills You'll Learn

Asking for information about a cancellation policy

Demander des informations sur une politique d'annulation

Asking questions about the consequences of a reservation change

Poser des questions sur les conséquences d'un changement de réservation

Asking for the best way to communicate information

Demander la meilleure méthode pour communiquer une information

Lesson Roleplay

Imagine you're calling a restaurant where you've booked a table for eight on Saturday. You want to ask what happens if you cancel or fewer people come.

Restaurant Le Comptoir, bonsoir !

Le Comptoir restaurant, good evening!

Bonsoir, madame. J'ai réservé pour huit samedi soir, au nom de Smith , et je voulais me renseigner sur les conditions d'annulation.

Good evening. I've booked for eight on Saturday evening, under the name Smith, and I wanted to ask about your cancellation policy.

Oui, je vous retrouve, Ms. Smith . Pour les groupes, on demande d'annuler au plus tard quarante-huit heures à l'avance.

Yes, I've found your booking, Ms. Smith. For groups, we ask that you cancel at least forty-eight hours in advance.

D'accord. Et si on annule après ce délai, qu'est-ce qui se passe exactement ?

Okay. And if we cancel after that deadline, what happens exactly?

On débite vingt euros par personne sur la carte bancaire que vous nous avez laissée en garantie.

We charge twenty euros per person to the card you gave us as a guarantee.

Lesson Vocabulary & Phrases

🙋❓

Je voulais me renseigner

zhuh voo-leh muh rahn-say-NYAY

I wanted to ask

💬 Using voulais instead of veux "want" softens the request, just like English "I wanted to." It works with other verbs too: Je voulais savoir "I wanted to know."

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📜❌

Les conditions d'annulation

leh kohn-dee-SYOHN dee ah-new-lah-SYOHN

The cancellation policy

💬 French uses the plural conditions where English says a single "policy." Look for this exact wording on booking sites and confirmation emails.

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🙋❓📜❌

Je voulais me renseigner sur les conditions d'annulation.

zhuh voo-leh muh rahn-say-NYAY suur leh kohn-dee-SYOHN dee ah-new-lah-SYOHN

I wanted to ask about the cancellation policy.

🇫🇷 This is a routine, polite way to raise the topic on the phone. It doesn't signal that you plan to cancel.

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📅8️⃣

J'ai réservé pour huit

zhay ay ray-zehr-VAY poor weet

I booked for eight

💬 Pour huit means for eight people, not at eight o'clock. A time would be à vingt heures "at 8 pm."

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📅🌆

Samedi soir

sahm-DEE swahr

Saturday evening

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📅8️⃣🌙🗓️

J'ai réservé pour huit samedi soir

zhay ay ray-zehr-VAY poor weet sahm-DEE swahr

I've booked for eight on Saturday evening

💬 French uses no word for "on" before a day: just samedi soir. Adding le changes the meaning, because le samedi means "on Saturdays," every week.

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❓➡️

Se renseigner sur

suh rahn-say-NYAY suur

To ask about

💬 The se changes to match the speaker: je me renseigne, on se renseigne. Without it, renseigner quelqu'un means "to inform someone."

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✅

Oui

wee

Yes

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🔍👉

Je vous retrouve.

zhuh voo ruh-TROOV

I've found you.

💬 In a restaurant, vous here really means your booking. The staff member has found your name on the list.

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