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Scene illustrating a Mexican Spanish-language telling my landlord the hot water is broken conversation

Key Phrases

Le hablo porque no hay agua caliente en el departamento.

I'm calling because there is no hot water in the apartment.

Desde ayer en la noche, el agua sale fría.

Since yesterday night, the water comes out cold.

¿Puede venir el plomero mañana por la mañana?

Can the plumber come tomorrow morning?

Skills You'll Learn

Report a maintenance problem in an apartment.

Reportar un problema de mantenimiento en un departamento.

Explain when a problem started and describe it clearly.

Explicar cuándo empezó un problema y describirlo con claridad.

Ask about repair timing and confirm availability politely.

Preguntar por el horario de una reparación y confirmar disponibilidad con cortesía.

Lesson Roleplay

Imagine you are calling your landlord or building manager to report that there is no hot water in your apartment and to ask when a plumber can come.

Hola, ¿cómo está? Le hablo porque no hay agua caliente en el departamento.

Hello, how are you? I'm calling because there is no hot water in the apartment.

Hola, Emily . Qué pena. ¿Desde cuándo no funciona?

Hi, Emily. That's too bad. Since when has it not been working?

Desde ayer en la noche. El agua sale fría.

Since last night. The water is coming out cold.

Entiendo. Voy a llamar al plomero hoy.

I understand. I will call the plumber today.

Muchas gracias. ¿Cuándo puede venir?

Thank you very much. When can he come?

Lesson Vocabulary & Phrases

👋

Hola

OH-lah

Hello

💬 A classic all-purpose greeting. Easy win: use it any time of day.

🇲🇽 In Mexico, a warm "Hola" sounds friendly and polite, especially before getting to the problem.

See breakdown →
🤔

¿Cómo está?

KOH-moh eh-STAH

How are you?

💬 This is formal because of "está" and it matches speaking respectfully to a landlord.

🇲🇽 With landlords, building staff, or older adults in Mexico, the formal "usted" style is often appreciated.

See breakdown →
👋🤔

Hola, ¿cómo está?

OH-lah KOH-moh eh-STAH

Hello, how are you?

💬 Great polite opener: greeting + formal check-in. Very natural on the phone.

🇲🇽 In Mexico, small polite openings often come before the main request, even in practical calls.

See breakdown →
📞

Le hablo

leh AH-bloh

I'm calling you / I'm speaking to you

💬 "Le" is formal and polite here. It literally feels like "I speak to you."

🇲🇽 This sounds respectful and works well when contacting a landlord or property manager.

See breakdown →
➡️

Porque...

por-KEH

Because...

💬 Useful connector word. Think of it as your bridge into the problem.

🇲🇽 Mexican Spanish often softens requests by giving a reason first instead of sounding too direct.

See breakdown →
📞➡️

Le hablo porque...

leh AH-bloh por-KEH

I'm calling because...

💬 Super useful phone phrase. Formal, clear, and polite.

🇲🇽 This is a very normal way to start a service or housing-related call in Mexico.

See breakdown →
♨️

Agua caliente

AH-gwah kah-lee-EN-teh

Hot water

💬 A key home-emergency phrase. No verb needed when just naming the issue.

🇲🇽 In Mexico, hot water often depends on a boiler or "calentador," so this phrase comes up a lot.

See breakdown →
🚫♨️

No hay agua caliente.

noh eye AH-gwah kah-lee-EN-teh

There is no hot water.

💬 "Hay" means "there is/there are." So "no hay" = "there isn’t any."

🇲🇽 This is a clear and natural way to report the issue without sounding dramatic.

See breakdown →
🏠

En el departamento

en el deh-par-tah-MEN-toh

In the apartment

💬 In Mexico, "departamento" is more common than "apartamento" for apartment.

🇲🇽 If you're renting in Mexico, calling your place a "departamento" will sound very local.

See breakdown →
🚀

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