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Scene illustrating a Simplified Chinese-language restaurant reservations part 4 (advanced) conversation
Lesson

Restaurant reservations Part 4 (Advanced): Asking about accessibility features for disabled guests.

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Key Phrases

轮椅进出方便吗?

lún yǐ jìn chū fāng biàn ma

Is it easy to get in and out with a wheelchair?

门口有两级台阶,活动坡道提前帮您铺好。

mén kǒu yǒu liǎng jí tái jiē huó dòng pō dào tí qián bāng nín pù hǎo

There are two steps at the entrance, we'll set up the portable ramp in advance for you.

洗手间是无障碍的吗?

xǐ shǒu jiān shì wú zhàng ài de ma

Is the restroom accessible?

Skills You'll Learn

Asking about accessibility facilities

询问无障碍设施情况

xún wèn wú zhàng ài shè shī qíng kuàng

Describing venue layout and facility details

描述场地布局与设施细节

miáo shù chǎng dì bù jú yǔ shè shī xì jié

Politely confirming and arranging seating

礼貌地确认和安排座位安排

lǐ mào dì què rèn hé ān pái zuò wèi ān pái

Lesson Roleplay

Imagine you're calling a restaurant in China. You want to book a table for six this Saturday and check that it's easy to visit with a wheelchair.

您好,江南小馆,请问有什么可以帮您?

nín hǎo jiāng nán xiǎo guǎn qǐng wèn yǒu shén me kě yǐ bāng nín

Hello, Jiangnan Bistro. How can I help you?

您好,我想订周六晚上六点、六个人的位子。想先问一下,轮椅进出方便吗?

nín hǎo wǒ xiǎng dìng zhōu liù wǎn shàng liù diǎn liù gè rén de wèi zi xiǎng xiān wèn yī xià lún yǐ jìn chū fāng biàn ma

Hi, I'd like to book a table for six at 6 pm this Saturday. First, could I ask whether it's easy to get in and out with a wheelchair?

门口有两级台阶,不过我们有活动坡道,到时候提前帮您铺好。

mén kǒu yǒu liǎng jí tái jiē bù guò wǒ men yǒu huó dòng pō dào dào shí hòu tí qián bāng nín pù hǎo

There are two steps at the entrance, but we have a portable ramp. We'll set it up for you before you arrive.

那太好了。我本来想订个包间,包间在一楼吗?

nà tài hǎo le wǒ běn lái xiǎng dìng gè bāo jiān bāo jiān zài yī lóu ma

That's great. I was hoping to book a private room. Are the private rooms on the ground floor?

不好意思,包间都在二楼,而且我们这儿没有电梯。

bù hǎo yì sī bāo jiān dōu zài èr lóu ér qiě wǒ men zhè ér méi yǒu diàn tī

I'm sorry, all the private rooms are on the second floor, and we don't have an elevator.

Lesson Vocabulary & Phrases

🙋‍♂️❓

请问

qǐng wèn

Excuse me

🇨🇳 请问 (qǐng wèn) literally means "please may I ask." Staff use it to soften almost any question to a customer, and you can use it the same way to get someone's attention politely.

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🤔🙋‍♂️➡️❓

有什么可以帮您?

yǒu shén me kě yǐ bāng nín

What can I do for you?

💬 您 (nín) is the polite form of 你 "you." Staff use it with customers, and you'll hear it all through service conversations.

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🙋‍♀️🤝❓

请问有什么可以帮您?

qǐng wèn yǒu shén me kě yǐ bāng nín

How can I help you?

🇨🇳 This is the standard opening when you phone a restaurant. You can answer straight away with what you want, such as 订个位子.

See breakdown →
♿

轮椅

lún yǐ

Wheelchair

See breakdown →
🚪↔️❓

进出方便吗?

jìn chū fāng biàn ma

Is it easy to get in and out?

💬 方便 "convenient" is the whole answer by itself, no 是 needed, and 吗 at the end turns it into a yes/no question. Swap in another adjective: 停车方便吗? "Is parking convenient?"

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♿🚪↔️❓

轮椅进出方便吗?

lún yǐ jìn chū fāng biàn ma

Is it easy to get in and out with a wheelchair?

🇨🇳 Many older restaurants in China have steps, narrow doors or upstairs dining, so it's normal to ask this when booking by phone. Staff will usually answer frankly and offer to help carry or guide.

See breakdown →
🚪➡️

门口

mén kǒu

The entrance

See breakdown →
2️⃣🪜

两级台阶

liǎng jí tái jiē

Two steps

💬 级 (jí) is the counting word for steps or levels, so it's 两级台阶, not 两个台阶. 两 (liǎng) replaces 二 whenever you count things.

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🚪➡️2️⃣🪜

门口有两级台阶。

mén kǒu yǒu liǎng jí tái jiē

There are two steps at the entrance.

💬 To say something exists somewhere, put the place first, then 有, then the thing: 门口有台阶. Same shape: 楼上有包间 "there are private rooms upstairs".

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🚀

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