
Telling my landlord the hot water is broken: Scheduling a plumber for repair
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Key Phrases
お湯が出ないんです。
o yu ga de nai n desu
There's no hot water.
修理の人を呼びます。
shuuri no hito o yobi masu
I'll call a repair person.
その時間は家にいます。
sono jikan wa ie ni i masu
I'll be home at that time.
Skills You'll Learn
Learning expressions to report a problem over the phone
電話で問題を報告する表現を学ぶ
denwa de mondai o houkoku suru hyougen o manabu
Learning expressions to propose and adjust scheduled times
予定の時間を提案したり調整したりする表現を学ぶ
yotei no jikan o teian shi tari chousei shi tari suru hyougen o manabu
Learning polite phone response expressions
丁寧な電話応対の表現を学ぶ
teinei na denwa outai no hyougen o manabu
Lesson Roleplay
Imagine you're at home in your apartment in Japan and the hot water isn't working. You want to call your landlord to arrange a repair.
もしもし、203号室の者です。今、大丈夫ですか。
moshimoshi 203 gou shitsu no mono desu ima daijoubu desu ka
Hello, this is the tenant in room 203. Do you have a moment?
はい、大丈夫ですよ。どうしましたか。
hai daijoubu desu yo dou shi mashi ta ka
Yes, that's fine. What's the matter?
すみません、お湯が出ないんです。
sumi mase n o yu ga de nai n desu
Sorry to bother you, but there's no hot water.
それは困りましたね。修理の人を呼びます。
sore wa komari mashi ta ne shuuri no hito o yobi masu
Oh, that's a problem. I'll call a repair person.
ありがとうございます。いつ来てもらえますか。
arigatou gozai masu itsu ki te morae masu ka
Thank you. When can they come?
Lesson Vocabulary & Phrases
もしもし
moshimoshi
Hello (on the phone)
🇯🇵 もしもし is for phone calls only. Saying it to someone face to face sounds odd, unless you're checking whether someone is listening.
See breakdown →203号室の者です。
203 gou shitsu no mono desu
This is the person in room 203.
💬 者 (mono) here means "person", so ○○の者です is a set way to say who you are by where you belong. Swap in your company or group: 田中商事の者です "I'm from Tanaka Trading".
🇯🇵 Calling a landlord or management company, people often give their room number instead of their name, since that's how the building tracks tenants. It sounds modest and businesslike.
See breakdown →今、大丈夫ですか。
ima daijoubu desu ka
Do you have a moment now?
💬 大丈夫 (daijōbu) works as "okay?" for almost anything: 明日、大丈夫ですか "Is tomorrow okay?"
🇯🇵 Checking whether the other person is free to talk before explaining your problem is expected courtesy on the phone, especially with a landlord.
See breakdown →どうしましたか。
dou shi mashi ta ka
What's the matter?
お湯
o yu
Hot water
💬 Japanese uses separate words for cold and hot water: 水 (mizu) is cold, お湯 (oyu) is hot. "Hot 水" isn't something people say.
See breakdown →が出ないんです
ga de nai n desu
Isn't coming out
💬 Adding んです to 出ない "doesn't come out" makes it sound like you're explaining a situation, not just stating a fact. It's the natural way to report a problem: 電気がつかないんです "The lights won't come on".
See breakdown →お湯が出ないんです。
o yu ga de nai n desu
There's no hot water.
💬 Ending with んです signals that you're explaining a situation, and it invites the listener to help. Plain 出ません would just state the fact flatly.
See breakdown →それは困りましたね。
sore wa komari mashi ta ne
That's a problem.
💬 Although 困りました looks past tense, here it describes how things stand right now: "that's a problem". The ね at the end shows sympathy, like "oh dear".
🇯🇵 This is what a landlord or shop clerk typically says to show they're sympathetic before offering to help.
See breakdown →修理
shuuri
Repair
💬 修理 is said (shūri), with a long (ū). Add する to make it a verb: 修理する "to repair".
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