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Scene illustrating a Japanese-language telling my landlord the hot water is broken conversation

Key Phrases

お湯が出ないんです。

o yu ga de nai n desu

There's no hot water.

修理の人を呼びます。

shuuri no hito o yobi masu

I'll call a repair person.

その時間は家にいます。

sono jikan wa ie ni i masu

I'll be home at that time.

Skills You'll Learn

Learning expressions to report a problem over the phone

電話で問題を報告する表現を学ぶ

denwa de mondai o houkoku suru hyougen o manabu

Learning expressions to propose and adjust scheduled times

予定の時間を提案したり調整したりする表現を学ぶ

yotei no jikan o teian shi tari chousei shi tari suru hyougen o manabu

Learning polite phone response expressions

丁寧な電話応対の表現を学ぶ

teinei na denwa outai no hyougen o manabu

Lesson Roleplay

Imagine you're at home in your apartment in Japan and the hot water isn't working. You want to call your landlord to arrange a repair.

もしもし、203号室の者です。今、大丈夫ですか。

moshimoshi 203 gou shitsu no mono desu ima daijoubu desu ka

Hello, this is the tenant in room 203. Do you have a moment?

はい、大丈夫ですよ。どうしましたか。

hai daijoubu desu yo dou shi mashi ta ka

Yes, that's fine. What's the matter?

すみません、お湯が出ないんです。

sumi mase n o yu ga de nai n desu

Sorry to bother you, but there's no hot water.

それは困りましたね。修理の人を呼びます。

sore wa komari mashi ta ne shuuri no hito o yobi masu

Oh, that's a problem. I'll call a repair person.

ありがとうございます。いつ来てもらえますか。

arigatou gozai masu itsu ki te morae masu ka

Thank you. When can they come?

Lesson Vocabulary & Phrases

📞👋

もしもし

moshimoshi

Hello (on the phone)

🇯🇵 もしもし is for phone calls only. Saying it to someone face to face sounds odd, unless you're checking whether someone is listening.

See breakdown →
🙋🚪2️⃣0️⃣3️⃣

203号室の者です。

203 gou shitsu no mono desu

This is the person in room 203.

💬 者 (mono) here means "person", so ○○の者です is a set way to say who you are by where you belong. Swap in your company or group: 田中商事の者です "I'm from Tanaka Trading".

🇯🇵 Calling a landlord or management company, people often give their room number instead of their name, since that's how the building tracks tenants. It sounds modest and businesslike.

See breakdown →
⏰❓🕐

今、大丈夫ですか。

ima daijoubu desu ka

Do you have a moment now?

💬 大丈夫 (daijōbu) works as "okay?" for almost anything: 明日、大丈夫ですか "Is tomorrow okay?"

🇯🇵 Checking whether the other person is free to talk before explaining your problem is expected courtesy on the phone, especially with a landlord.

See breakdown →
❓😟

どうしましたか。

dou shi mashi ta ka

What's the matter?

See breakdown →
♨️💧

お湯

o yu

Hot water

💬 Japanese uses separate words for cold and hot water: 水 (mizu) is cold, お湯 (oyu) is hot. "Hot 水" isn't something people say.

See breakdown →
🚫➡️

が出ないんです

ga de nai n desu

Isn't coming out

💬 Adding んです to 出ない "doesn't come out" makes it sound like you're explaining a situation, not just stating a fact. It's the natural way to report a problem: 電気がつかないんです "The lights won't come on".

See breakdown →
🚫♨️💧

お湯が出ないんです。

o yu ga de nai n desu

There's no hot water.

💬 Ending with んです signals that you're explaining a situation, and it invites the listener to help. Plain 出ません would just state the fact flatly.

See breakdown →
😟❗

それは困りましたね。

sore wa komari mashi ta ne

That's a problem.

💬 Although 困りました looks past tense, here it describes how things stand right now: "that's a problem". The ね at the end shows sympathy, like "oh dear".

🇯🇵 This is what a landlord or shop clerk typically says to show they're sympathetic before offering to help.

See breakdown →
🔧

修理

shuuri

Repair

💬 修理 is said (shūri), with a long (ū). Add する to make it a verb: 修理する "to repair".

See breakdown →
🚀

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