
Making business phone calls: Scheduling a meeting over the phone
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Key Phrases
Quisiera agendar una reunión con usted, por favor.
I'd like to schedule a meeting with you, please.
¿Le queda bien el jueves?
Does Thursday work for you?
¿Nos vemos en su oficina?
Shall we meet at your office?
Skills You'll Learn
How to answer and speak on the phone formally
Cómo contestar y hablar por teléfono formalmente
How to propose and confirm an appointment or meeting
Cómo proponer y confirmar una cita o reunión
How to use formal register (usted) when saying goodbye politely
Cómo usar el registro formal (usted) al despedirse cortésmente
Lesson Roleplay
Imagine you're calling a lawyer's office in Mexico City. You want to set up a business meeting with her this week.
¿Bueno? Buenas tardes.
Hello? Good afternoon.
Buenas tardes. ¿Hablo con la licenciada Ramírez?
Good afternoon. Am I speaking with Ms. Ramírez?
Sí, ella habla. ¿En qué le puedo ayudar?
Yes, speaking. How can I help you?
Quisiera agendar una reunión con usted, por favor.
I'd like to schedule a meeting with you, please.
Claro. ¿Le queda bien el jueves?
Of course. Does Thursday work for you?
Lesson Vocabulary & Phrases
¿Bueno?
BWEH-noh
Hello? (on the phone)
🇲🇽 Mexicans answer the phone with ¿Bueno?, not ¿Hola? or ¿Diga?. Hearing it means the line is open and they're listening.
See breakdown →La licenciada Ramírez
lah lee-sen-SYAH-dah rah-MEE-res
Ms. Ramírez
🇲🇽 In Mexico, anyone with a university degree is commonly addressed as licenciado or licenciada in business settings. Using the title instead of just señora sounds respectful and expected on office calls.
See breakdown →¿Hablo con la licenciada Ramírez?
AH-bloh kohn lah lee-sen-SYAH-dah rah-MEE-res
Am I speaking with Ms. Ramírez?
🇲🇽 licenciada is a title for anyone with a university degree, and Mexicans use it constantly in business. Addressing someone this way is expected, not overly formal.
See breakdown →Sí, ella habla.
see EH-yah AH-blah
Yes, speaking.
💬 Answering in the third person, literally "she speaks," is how you say "speaking" on the phone. A man would say Sí, él habla.
See breakdown →¿En qué le puedo ayudar?
en keh leh Pweh-doh ah-yoo-DAR
How can I help you?
💬 le here means "you" in the polite usted form, so this is the respectful version. Talking to a friend, it becomes ¿En qué te puedo ayudar?.
See breakdown →Agendar
ah-hen-DAR
To schedule
💬 agendar comes from agenda "planner," so it means putting something on the calendar. It's very common in Mexico, while Spain tends to say programar or concertar.
See breakdown →Una reunión
OO-nah rreh-oo-NYOHN
A meeting
Quisiera agendar una reunión
kee-see-eh-rah ah-hen-DAR OO-nah rreh-oo-NYOHN
I'd like to schedule a meeting
💬 quisiera is a softer "I'd like" than quiero "I want." It works for any polite request: Quisiera hablar con el gerente "I'd like to speak with the manager."
See breakdown →Con usted
kohn oos-TEHD
With you
🇲🇽 Use usted with business contacts you don't know well. Wait for them to suggest tú before switching.
See breakdown →Learn this vocabulary list the easy way
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