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Scene illustrating a Mexican Spanish-language making business phone calls conversation

Key Phrases

Quisiera agendar una reunión con usted, por favor.

I'd like to schedule a meeting with you, please.

¿Le queda bien el jueves?

Does Thursday work for you?

¿Nos vemos en su oficina?

Shall we meet at your office?

Skills You'll Learn

How to answer and speak on the phone formally

Cómo contestar y hablar por teléfono formalmente

How to propose and confirm an appointment or meeting

Cómo proponer y confirmar una cita o reunión

How to use formal register (usted) when saying goodbye politely

Cómo usar el registro formal (usted) al despedirse cortésmente

Lesson Roleplay

Imagine you're calling a lawyer's office in Mexico City. You want to set up a business meeting with her this week.

¿Bueno? Buenas tardes.

Hello? Good afternoon.

Buenas tardes. ¿Hablo con la licenciada Ramírez?

Good afternoon. Am I speaking with Ms. Ramírez?

Sí, ella habla. ¿En qué le puedo ayudar?

Yes, speaking. How can I help you?

Quisiera agendar una reunión con usted, por favor.

I'd like to schedule a meeting with you, please.

Claro. ¿Le queda bien el jueves?

Of course. Does Thursday work for you?

Lesson Vocabulary & Phrases

📞❓

¿Bueno?

BWEH-noh

Hello? (on the phone)

🇲🇽 Mexicans answer the phone with ¿Bueno?, not ¿Hola? or ¿Diga?. Hearing it means the line is open and they're listening.

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👩‍💼

La licenciada Ramírez

lah lee-sen-SYAH-dah rah-MEE-res

Ms. Ramírez

🇲🇽 In Mexico, anyone with a university degree is commonly addressed as licenciado or licenciada in business settings. Using the title instead of just señora sounds respectful and expected on office calls.

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❓👩‍💼📞

¿Hablo con la licenciada Ramírez?

AH-bloh kohn lah lee-sen-SYAH-dah rah-MEE-res

Am I speaking with Ms. Ramírez?

🇲🇽 licenciada is a title for anyone with a university degree, and Mexicans use it constantly in business. Addressing someone this way is expected, not overly formal.

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✅📞

Sí, ella habla.

see EH-yah AH-blah

Yes, speaking.

💬 Answering in the third person, literally "she speaks," is how you say "speaking" on the phone. A man would say Sí, él habla.

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❓🤝

¿En qué le puedo ayudar?

en keh leh Pweh-doh ah-yoo-DAR

How can I help you?

💬 le here means "you" in the polite usted form, so this is the respectful version. Talking to a friend, it becomes ¿En qué te puedo ayudar?.

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📅✏️

Agendar

ah-hen-DAR

To schedule

💬 agendar comes from agenda "planner," so it means putting something on the calendar. It's very common in Mexico, while Spain tends to say programar or concertar.

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🤝

Una reunión

OO-nah rreh-oo-NYOHN

A meeting

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🗓️➕

Quisiera agendar una reunión

kee-see-eh-rah ah-hen-DAR OO-nah rreh-oo-NYOHN

I'd like to schedule a meeting

💬 quisiera is a softer "I'd like" than quiero "I want." It works for any polite request: Quisiera hablar con el gerente "I'd like to speak with the manager."

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🤝👤

Con usted

kohn oos-TEHD

With you

🇲🇽 Use usted with business contacts you don't know well. Wait for them to suggest tú before switching.

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🚀

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