
Getting through the Immigration Agency: Taking a number and explaining why you're here
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Key Phrases
請問在哪裡抽號碼牌?
qǐng wèn zài nǎ lǐ chōu hào mǎ pái
Where do I take a number?
我要辦居留證延期。
wǒ yào bàn jū liú zhèng yán qī
I'm here to extend my resident certificate.
請問大概要等多久?
qǐng wèn dà gài yào děng duō jiǔ
About how long will the wait be?
Skills You'll Learn
Learning to ask about locations and procedures at government offices
學習在公家機關詢問辦理業務的地點與流程
xué xí zài gōng jiā jī guān xún wèn bàn lǐ yè wù de dì diǎn yǔ liú chéng
Learning to state the document-related task you need to handle
學習說明自己要辦理的證件事項
xué xí shuō míng zì jǐ yào bàn lǐ de zhèng jiàn shì xiàng
Learning to ask about how long a wait will be
學習詢問等候時間長短
xué xí xún wèn děng hòu shí jiān zhǎng duǎn
Lesson Roleplay
Imagine you're at an immigration office in Taiwan. You want to take a number so you can extend your resident certificate.
不好意思,請問在哪裡抽號碼牌?
bù hǎo yì sī qǐng wèn zài nǎ lǐ chōu hào mǎ pái
Excuse me, where do I take a number?
您好,請問您今天要辦什麼?
nín hǎo qǐng wèn nín jīn tiān yào bàn shén me
Hello, what are you here to take care of today?
我要辦居留證延期。
wǒ yào bàn jū liú zhèng yán qī
I'm here to extend my resident certificate.
好的,請問您有帶護照和居留證嗎?
hǎo de qǐng wèn nín yǒu dài hù zhào hé jū liú zhèng ma
Okay, did you bring your passport and resident certificate?
有,都帶了。
yǒu dōu dài le
Yes, I brought both.
Lesson Vocabulary & Phrases
不好意思
bù hǎo yì sī
Excuse me
🇹🇼 In Taiwan 不好意思 (bù hǎo yì si) is the all-purpose softener: getting a clerk's attention, squeezing past someone in line, or apologizing lightly. It's what most people say first before asking anything at a counter.
See breakdown →請問
qǐng wèn
Excuse me, may I ask
💬 請問 (qǐng wèn) goes at the very front of a question and makes it polite, like "may I ask". The rest of the question stays exactly the same, as in 請問廁所在哪裡? "Where's the restroom?"
See breakdown →在哪裡?
zài nǎ lǐ
Where?
💬 在哪裡 goes where the place would sit in the answer, before the action, not at the start like English "where". 在哪裡抽號碼牌? "Where do I take a number?" is answered as 在那裡抽號碼牌 "Take a number over there".
See breakdown →號碼牌
hào mǎ pái
Number ticket
抽號碼牌
chōu hào mǎ pái
Take a queue number
💬 抽 (chōu) literally means "to pull out, to draw", like drawing a lot. That's why it's the verb for taking a queue ticket from a machine.
See breakdown →請問在哪裡抽號碼牌?
qǐng wèn zài nǎ lǐ chōu hào mǎ pái
Where do I take a number?
🇹🇼 Immigration offices in Taiwan usually have a number machine near the entrance, often with a staff member or volunteer nearby. Asking this is completely normal, and they may ask what you're there for so they can press the right category for you.
See breakdown →今天
jīn tiān
Today
請問您今天要辦什麼?
qǐng wèn nín jīn tiān yào bàn shén me
What are you here to take care of today?
💬 辦 (bàn) means "to handle, to take care of" paperwork or an errand, and you'll hear it at every government office and bank. Swap in what you need: 辦護照 "get a passport done", 辦手機 "set up a phone plan".
🇹🇼 Counter staff use 您 (nín), the polite "you", with members of the public. You can answer with plain 我, since nobody expects you to use honorifics back.
See breakdown →居留證
jū liú zhèng
Resident certificate
🇹🇼 Foreigners in Taiwan usually call this the ARC. Staff may say 居留證 (jū liú zhèng) for it, so it's worth recognizing both names.
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