
Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.
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Key Phrases
先にキャンセル規定を伺ってもよろしいですか。
saki ni kyanseru kitei o ukagatsu te mo yoroshii desu ka
May I ask about the cancellation policy first?
当日のキャンセルだとどうなりますか。
toujitsu no kyanseru da to dou nari masu ka
What happens if I cancel on the day itself?
では、土曜の19時に4名でお願いできますか。
de wa doyou no 19 ji ni 4 mei de o negai deki masu ka
Then, could I book for four at 7 pm on Saturday?
Skills You'll Learn
Politely asking about reservation policies
予約に関する規定を丁寧に尋ねる
yoyaku ni kansuru kitei o teinei ni tazuneru
Confirming and changing reservation details over the phone
電話で予約の詳細を変更・確認する
denwa de yoyaku no shousai o henkou kakunin suru
Making a reservation request and providing necessary information by phone
電話で予約をお願いし、必要な情報を伝える
denwa de yoyaku o o negai shi hitsuyou na jouhou o tsutaeru
Lesson Roleplay
Imagine you're calling a restaurant in Japan. You want to ask about their cancellation policy and book a table for four this Saturday evening.
お電話ありがとうございます。レストラン葉山でございます。
o denwa arigatou gozai masu resutoran hayama de gozai masu
Thank you for calling. This is Restaurant Hayama.
すみません、今度の土曜日に予約したいんですが、先にキャンセル規定を伺ってもよろしいですか。
sumi mase n kondo no doyoubi ni yoyaku shi tai n desu ga saki ni kyanseru kitei o ukagatsu te mo yoroshii desu ka
Excuse me, I'd like to make a reservation for this Saturday, but may I ask about your cancellation policy first?
かしこまりました。コースのご予約ですと、前日の18時以降のキャンセルはコース料金の半額を頂戴しております。
kashikomari mashi ta koosu no go yoyaku desu to zenjitsu no 18 ji ikou no kyanseru wa koosu ryoukin no hangaku o choudai shi te ori masu
Certainly. For course meal reservations, we charge half the course price for cancellations after 6 pm the day before.
なるほど。当日のキャンセルだとどうなりますか。
naruhodo toujitsu no kyanseru da to dou nari masu ka
I see. What happens if I cancel on the day itself?
当日のキャンセルは、恐れ入りますが全額いただくことになっております。
toujitsu no kyanseru wa osoreiri masu ga zengaku itadaku koto ni natsu te ori masu
For same-day cancellations, I'm afraid we charge the full amount.
Lesson Vocabulary & Phrases
お電話ありがとうございます。
o denwa arigatou gozai masu
Thank you for calling.
🇯🇵 Restaurant staff in Japan answer the phone with this before giving the shop's name. You don't need to reply to it; just go straight into your request.
See breakdown →キャンセル規定
kyanseru kitei
Cancellation policy
よろしいですか。
yoroshii desu ka
Would that be all right?
💬 よろしいですか is the polite version of いいですか (ii desu ka) "is it OK?". Attach it to almost any request to soften it: 今よろしいですか "is now a good time?"
See breakdown →先にキャンセル規定を伺ってもよろしいですか。
saki ni kyanseru kitei o ukagatsu te mo yoroshii desu ka
May I ask about the cancellation policy first?
💬 伺う (ukagau) is a humble word for "to ask". The pattern 〜てもよろしいですか means "may I…?". You can reuse it with other verbs: 座ってもよろしいですか "may I sit?"
🇯🇵 Asking about the cancellation policy before you book is normal in Japan. Staff won't take it as a sign you're unreliable.
See breakdown →前日の18時以降
zenjitsu no 18 ji ikou
After 6 pm the day before
💬 以降 (ikō) means "from that point on", and it includes the time itself. A cancellation at exactly 18:00 already counts.
🇯🇵 Restaurants and booking sites usually state deadlines on the 24-hour clock. So 18時 is the time to watch, not "6 o'clock".
See breakdown →コース料金の半額
koosu ryoukin no hangaku
Half the course price
🇯🇵 Cancellation fees tied to the course price are common at places that serve set-course meals, because the ingredients are bought for you in advance. Half price for a late cancellation and full price for a no-show is a typical setup.
See breakdown →頂戴する
choudai suru
To receive (humble)
💬 Say it (chōdai suru), and hold the long "ō".
🇯🇵 Staff use this when they're about to charge you, as in キャンセル料を頂戴します "we will charge a cancellation fee". It's a polite way of saying you'll have to pay.
See breakdown →当日のキャンセル
toujitsu no kyanseru
A same-day cancellation
💬 当日 is read (tōjitsu), not with the (hi) reading you might expect for 日.
See breakdown →どうなりますか。
dou nari masu ka
What happens?
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