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Scene illustrating a Japanese-language restaurant reservations part 2 (advanced) conversation
Lesson

Restaurant reservations Part 2 (Advanced): Understanding cancellation policies and deadlines.

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Key Phrases

先にキャンセル規定を伺ってもよろしいですか。

saki ni kyanseru kitei o ukagatsu te mo yoroshii desu ka

May I ask about the cancellation policy first?

当日のキャンセルだとどうなりますか。

toujitsu no kyanseru da to dou nari masu ka

What happens if I cancel on the day itself?

では、土曜の19時に4名でお願いできますか。

de wa doyou no 19 ji ni 4 mei de o negai deki masu ka

Then, could I book for four at 7 pm on Saturday?

Skills You'll Learn

Politely asking about reservation policies

予約に関する規定を丁寧に尋ねる

yoyaku ni kansuru kitei o teinei ni tazuneru

Confirming and changing reservation details over the phone

電話で予約の詳細を変更・確認する

denwa de yoyaku no shousai o henkou kakunin suru

Making a reservation request and providing necessary information by phone

電話で予約をお願いし、必要な情報を伝える

denwa de yoyaku o o negai shi hitsuyou na jouhou o tsutaeru

Lesson Roleplay

Imagine you're calling a restaurant in Japan. You want to ask about their cancellation policy and book a table for four this Saturday evening.

お電話ありがとうございます。レストラン葉山でございます。

o denwa arigatou gozai masu resutoran hayama de gozai masu

Thank you for calling. This is Restaurant Hayama.

すみません、今度の土曜日に予約したいんですが、先にキャンセル規定を伺ってもよろしいですか。

sumi mase n kondo no doyoubi ni yoyaku shi tai n desu ga saki ni kyanseru kitei o ukagatsu te mo yoroshii desu ka

Excuse me, I'd like to make a reservation for this Saturday, but may I ask about your cancellation policy first?

かしこまりました。コースのご予約ですと、前日の18時以降のキャンセルはコース料金の半額を頂戴しております。

kashikomari mashi ta koosu no go yoyaku desu to zenjitsu no 18 ji ikou no kyanseru wa koosu ryoukin no hangaku o choudai shi te ori masu

Certainly. For course meal reservations, we charge half the course price for cancellations after 6 pm the day before.

なるほど。当日のキャンセルだとどうなりますか。

naruhodo toujitsu no kyanseru da to dou nari masu ka

I see. What happens if I cancel on the day itself?

当日のキャンセルは、恐れ入りますが全額いただくことになっております。

toujitsu no kyanseru wa osoreiri masu ga zengaku itadaku koto ni natsu te ori masu

For same-day cancellations, I'm afraid we charge the full amount.

Lesson Vocabulary & Phrases

🙏📞

お電話ありがとうございます。

o denwa arigatou gozai masu

Thank you for calling.

🇯🇵 Restaurant staff in Japan answer the phone with this before giving the shop's name. You don't need to reply to it; just go straight into your request.

See breakdown →
📜❌

キャンセル規定

kyanseru kitei

Cancellation policy

See breakdown →
👍❓

よろしいですか。

yoroshii desu ka

Would that be all right?

💬 よろしいですか is the polite version of いいですか (ii desu ka) "is it OK?". Attach it to almost any request to soften it: 今よろしいですか "is now a good time?"

See breakdown →
❓📜❌1️⃣

先にキャンセル規定を伺ってもよろしいですか。

saki ni kyanseru kitei o ukagatsu te mo yoroshii desu ka

May I ask about the cancellation policy first?

💬 伺う (ukagau) is a humble word for "to ask". The pattern 〜てもよろしいですか means "may I…?". You can reuse it with other verbs: 座ってもよろしいですか "may I sit?"

🇯🇵 Asking about the cancellation policy before you book is normal in Japan. Staff won't take it as a sign you're unreliable.

See breakdown →
🌙6️⃣➡️📅

前日の18時以降

zenjitsu no 18 ji ikou

After 6 pm the day before

💬 以降 (ikō) means "from that point on", and it includes the time itself. A cancellation at exactly 18:00 already counts.

🇯🇵 Restaurants and booking sites usually state deadlines on the 24-hour clock. So 18時 is the time to watch, not "6 o'clock".

See breakdown →
🍽️➗2️⃣

コース料金の半額

koosu ryoukin no hangaku

Half the course price

🇯🇵 Cancellation fees tied to the course price are common at places that serve set-course meals, because the ingredients are bought for you in advance. Half price for a late cancellation and full price for a no-show is a typical setup.

See breakdown →
🙇‍♂️📩

頂戴する

choudai suru

To receive (humble)

💬 Say it (chōdai suru), and hold the long "ō".

🇯🇵 Staff use this when they're about to charge you, as in キャンセル料を頂戴します "we will charge a cancellation fee". It's a polite way of saying you'll have to pay.

See breakdown →
📅❌0️⃣

当日のキャンセル

toujitsu no kyanseru

A same-day cancellation

💬 当日 is read (tōjitsu), not with the (hi) reading you might expect for 日.

See breakdown →
❓🔄

どうなりますか。

dou nari masu ka

What happens?

See breakdown →
🚀

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