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Scene illustrating a Japanese-language getting through the immigration bureau conversation
Lesson

Getting through the Immigration Bureau: Taking a number and explaining why you're here

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Key Phrases

すみません、在留カードの更新に来ました。

sumi mase n zairyuu kaado no koushin ni ki mashi ta

Excuse me, I'm here to renew my residence card.

番号札を取ってください。

bangou satsu o totsu te kudasai

Please take a number ticket.

あの画面に出ます。

ano gamen ni de masu

It'll appear on that screen.

Skills You'll Learn

Learning expressions to state your purpose at a government office counter

役所の窓口で用件を伝える表現を学ぶ

yakusho no madoguchi de youken o tsutaeru hyougen o manabu

Learning expressions to ask about and confirm necessary items to bring

必要な持ち物について質問・確認する表現を学ぶ

hitsuyou na mochimono ni tsui te shitsumon kakunin suru hyougen o manabu

Learning expressions to understand explanations about procedure order and locations

手続きの順番や場所について説明を理解する表現を学ぶ

tetsuzuki no junban ya basho ni tsui te setsumei o rikai suru hyougen o manabu

Lesson Roleplay

Imagine you're at an immigration office in Japan. You want to renew your residence card and need to find out how to get in line.

すみません、在留カードの更新に来ました。

sumi mase n zairyuu kaado no koushin ni ki mashi ta

Excuse me, I'm here to renew my residence card.

はい。申請書と写真はありますか?

hai shinsei sho to shashin wa ari masu ka

All right. Do you have your application form and photo?

はい、持ってきました。

hai motsu te ki mashi ta

Yes, I brought them.

では、あちらの機械で番号札を取ってください。

de wa achira no kikai de bangou satsu o totsu te kudasai

Then please take a number ticket from that machine over there.

どのボタンを押せばいいですか?

dono botan o ose ba ii desu ka

Which button should I press?

Lesson Vocabulary & Phrases

🙋‍♂️

すみません

sumi mase n

Excuse me

🇯🇵 At a busy government counter, すみません is the normal way to get a staff member's attention before stating your business. It sounds polite, not apologetic.

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🪪

在留カード

zairyuu kaado

Residence card

💬 カード is just the English "card" written in katakana, and 在留 (zairyū) means "staying in the country." Many official ID words are built this way, with a kanji word in front of a borrowed English word.

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🔄

更新

koushin

Renewal

💬 更新 (kōshin) has two long vowels: hold the (ko) and say (kō-shin), not (koshin). It's the same word you'll see for renewing a driver's licence or a phone contract.

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🚶🔄

更新に来ました

koushin ni ki mashi ta

I've come for a renewal

💬 〜に来ました means "I've come for ~", and the reason goes in front of it. Swap in other errands, like 申請に来ました "I've come to apply."

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🙋‍♂️🪪🔄

すみません、在留カードの更新に来ました。

sumi mase n zairyuu kaado no koushin ni ki mashi ta

Excuse me, I'm here to renew my residence card.

🇯🇵 This is the standard opener at the information desk. Staff usually point you to the right number machine or form straight away, so you rarely need to explain more.

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📝

申請書

shinsei sho

Application form

💬 申請 (shinsei) means "application" and 書 (sho) means "document." 書 shows up at the end of many paperwork words, like 領収書 "receipt."

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📷

写真

shashin

Photo

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❓🤲

ありますか?

ari masu ka

Do you have them?

💬 Japanese often drops what's being asked about, so ありますか? alone already means "Do you have it/them?" ある is used for things, while people and animals take いる.

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📝📷❓

申請書と写真はありますか?

shinsei sho to shashin wa ari masu ka

Do you have your application form and photo?

💬 と joins nouns like "and": 申請書と写真 means form and photo. It only links nouns, so don't use it to join two sentences.

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🚀

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